Call Center Agent

We are looking for a professional Call Center & Customer Services Representative that will be the liaison between our company and its current and potential customers.

Key Responsibilities and Duties:

• Attend inbound calls and make outbound calls.
• Communicate clearly with and effectively with customers via calls, emails, whatsapp, and such.
• Supporting and assisting customers and travel agents.
• Promoting Jazeera Airways services & company products.
• Attending passenger’s complaints and address accordingly.
• Work on reservation system and handle the sales requirements.
• Achieving KPI’s assigned (Sales & Ancillary).
• Maintain service quality and follow up on customer’s inquiries.
• Handling flights disruption and communicate with customers in case of any delays, flight cancelled, time change (if needed).
• Assist and guide online & offline customers with all travel regulations.
• Provide high quality customer service on every call.

Requirements and Qualifications:

• Minimum High School Diploma.
• Ability to work in shifts.
• Excellent Customer Service & Selling Skills.
• Knowledge of Microsoft Windows.
• Excellent written and verbal communicator in Arabic and English.