Long Description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
• Order necessary parts after initial prescreen so they are in hand before going to customers’ location.
• Perform daily administrative functions to include warranty claims and report submission.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Rely on personal judgment for safety regarding work.
• Work independently without onsite supervision.
• Other duties as assigned.
• Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years field service experience in all major home appliances.
• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
• Valid driver’s license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization and customer service skills.

Education

Job Summary

The  Business Analyst purpose is to maintain and organize existing dashboards, develop new dashboards and supporting various functions through analysis and analytics. The role involves handling diverse data sets, including inventory, customer, sales, cost data.

Job Responsibilities 

• Convert data into actionable insights, emphasizing attention to detail and data fidelity.
• Automate Excel reporting into dynamic tableau dashboards.
• Conduct in-depth data mining and analysis, applying statistical techniques and data mining methods.
• Collaborate effectively with engineering, analytics and business teams.
• Generate insights and actionable recommendations for business decision-making.
• Present findings and visualization clearly and concisely to stakeholders.
• Develop visually appealing charts, graphs and interactive dashboards using Tableau.
• Collaborate with cross-functional teams to understand reporting requirements and deliver accurate reports.
• Ensure data accuracy and integrity through quality checks and validation techniques.
• Identify and resolve data quality issues, working closely with IT or data engineering teams.
• Design and maintain data models, databases, and data integration processes.
• Perform data analysis – Extraction, manipulation and summarization on retail sales, financial data.

Candidate Skills and Qualifications:

• Bachelor’s degree, preferably in IT or other analytic discipline, or equivalent experience
• Technical skills – Proficiency in SQL / Python, Microsoft Excel, Tableau or PowerBI, Alteryx and statistical analysis tools and techniques.
• 3+ years of experience in hands on Analytics, dash-boarding, querying
• Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
• Knowledge of retail and finance is an added advantage
• Extensive experience using SQL Queries and Data visualization / reporting tools
• Adept in understanding the data structure, flow and optimizing the existing queries