Long Description

Job Summary

To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, credit, warranty programs and accessories.

Job Responsibilities

Sales

• Promotes products and services to customers
• Maximizes sales transactions to achieve and exceed sales targets.
• Strives to achieve pre-set sales targets in cash, credit, warranties and accessories
• Seeks to improve and enhance his/her level of product knowledge
• Ensuring sales opportunities are constantly converted to sales transactions
• Creating sales invoices and mastering BO & POS applications.

Customer Service

• Demonstrate presentable appearance, and a pleasant smiley face
• Provide high level of service to all customers
• Being constantly aware of customer needs
• Interacts with customers in a friendly and honest manner
• Demonstrates high level of product knowledge
• Recommends and encourages customers for best products and services based on their own needs
• Expedites sales process in an effective and efficient manner
• Explains D&I  and return and exchange policies to customers
• Avoids harsh arguments and conflicts with customers

Operations

• Being aware of all in-store promotions, discounts, credit, coupons and etc…
• Keeps all company information including sales figures strictly confidential
• Follows all company safety and security procedures
• Conducts regular stock checks and liaising with stock control
• Reports and processes damaged display items to Showroom Manager
• Ensures all products are displayed as instructed/planograms
• Ensures all products in specified areas are accurately priced
• Maintains sales area accessible for customers, clean and tidy
• Conducts price changes as instructed by showroom management
• Masters computer applications (Outlook, SAP, POS & BO)

Candidate Requirements

• 0-2 years of experience,
• Good English language
• Good communication skills
• Ability to work in a team

Education

Long Description

Job Summary

Head cashier leads and manages smooth, efficient and accurate payment handling procedures for customers. The job roles include providing cashiers with sufficient cash float and other supplies, ensuring cashiers are following company’s policy & procedures in counting cash money, and in handling credit/debit card payments. In addition to promoting the sales of gift cards, Telly cards and warranty programs when necessary at the POS terminal. The Head cashier is also responsible for preparing reconciliation reports, reporting discrepancies’ and taking disciplinary actions towards misconducts.

Job Responsibilities

Customer Service

• Ensures cashiers always smile and greet customers
• Ensures cashiers always presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Ensures cashiers are packing customers’ purchases at POS terminal /guiding customer to delivery area
• Accountable for providing customers with accurate information at POS terminal
• Ensures customer’s info. updated and offers forwarding invoices via email
• Ensures cashiers explain return & exchange policy to customers

Sales

• Ensures all cashiers:
• Obtain excellent and updated knowledge of all products & services
• Aware of all in-store promotions; discounts, credit, coupons and etc…
• Promote gift cards with focus on customer benefits
• Promote warranty programs highlighting its benefits to customers (if applicable) Promote
• Telly cards explaining features, options and benefits

Operations

• Ensures availability of sufficient levels of bags, printers’ paper rolls and all other necessary supplies
• Maintains sound equipment functional at POS and reporting any errors.
• Provides training, coaching and mentoring for existing and new joining cashiers
• Ensures POS terminal areas are presentable, clean and tidy
• Prepares payment vouchers, receipts, deposit slips, and related documents with keeping records of cash and credit transactions
• Performs general cashiering duties such as scanning items, collecting payments, verifying payments and etc…
• Balances cashiers at the end of the shift, makes adjustments as needed, and prepares the bank deposit for pick up the next day

And ensures all cashiers:

• Expedite customer payments effectively in an efficient manner
• Apply all POS procedures as instructed by store management.
• Maintain cash desk / packing area always clean and tidy
• Follow organizational rules and regulations / Policy & Procedures
• Follow company’s safety and security procedures
• Handle cash/credit payments and accurately counts customers’ money
• Count and balance cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Master computer applications in finalizing customers’ payments

Candidate Requirements

• Overall 2+ years of experience
• Strong English and Arabic language capabilities
• Strong communication, presentation and interpersonal skills
• Have eye for details & Good Analytical Skill

Education

Long Description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

• Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
• Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
• Order necessary parts after initial prescreen so they are in hand before going to customers’ location.
• Perform daily administrative functions to include warranty claims and report submission.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment and parts inventory.
• Rely on personal judgment for safety regarding work.
• Work independently without onsite supervision.
• Other duties as assigned.
• Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years field service experience in all major home appliances.
• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
• Valid driver’s license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization and customer service skills.

Education

Long Description

Job Summary

The Storeman is fully responsible and accountable for receiving, storing, securing and the issuance of products, in addition to the delivery of products invoiced to the front delivery counter. The job role focuses on leading all relevant processes in alignment with Alghanim policies and procedures. The store man is also accountable for sound housekeeping of the storage area, conducting inventories, reporting dented items and discrepancies to store manager.

Job Responsibilities

•    Handles accurate receipt of goods at the showroom
•    Reports discrepancies, dented and damaged products to Store Manager
•    Responsible to storing, labelling and recording damaged and dented items
•    Collaborate with Section Heads to have received items displayed at the showroom, and highlights any items not displayed to the store management
•    Ensures accurate stock counts and inventory results
•    Ensures quick access to stored products and sound delivery process
•    Ensures safe product movement to reduce shrinkage
•    Accountable for adequate and accurate data updates
•    Accountable for running auto replenishment reports
•    Ensures issuance of Post Goods Issue (PGI) for items sold from back-storage
•    Responsible for all stock transfers to other showrooms and returns to suppliers
•    Arranges sending dented items to dented house-ware according to pre-set schedule
•    Ensures all back-store’s activities in alignment with organizational policies & procedures
•    Maintains back-store’s cost control measures in alignment with business objectives
•    Ensures sound housekeeping at the back-store
•    Ensures back-store’s employee awareness of safety and emergency procedures.

Candidate Requirements

•    Communication skills (verbal and written), English must & Arabic will be an added value.
•    Product Knowledge in electronics.
•    Problem solving teamwork skills.
•    Ability to work under pressure.
•    1 to 2 years’ experience in the field.
•    Proficient in E-mails.
•    Knowledge in Microsoft office (ability to open / create, save, and modify document in word , send and receive emails in outlook and create spreadsheets in excel.

Education