Long Description

Job Summary

To provide an outstanding customer experience at time of delivery of vehicles back to customer. To ensure each customer is satisfied from their visit to us and provide necessary feedback using prescribed formats for development of the satisfaction levels

Job Responsibilities

•    Immediately on receipt of the information, inform the customer that the vehicle is ready. As much as possible the job details & costs should be informed on the phone. Confirm the delivery date/time and explain the advantage of coming on time. Log the call in Kerridge CRM module.
•    Great the customers upon arrival and explain to him/her what job have been done and charges for each job. Also inform the customers which of the complaints have not been attended (if any) and why. Explain the findings, characteristics and any report using the job card made available before customer arrival.
•    Advice the customers about the next service needed. Educate them about the benefits of making appointment for next visit. Thank the customer for the business and assure him our best attention at all times.
•    Actively ask the customers if they are satisfied with the service received during this visit. Use the prescribed format for quick evaluation of the satisfaction level of the customer.
•    Each customer who took delivery of their vehicles from us should receive a follow up call to ensure his / her satisfaction. Call should be placed within 48 hours of the vehicle delivery and log the call in Kerridge CRM. Module. If the customer is not satisfied, the customer case should be logged and forwarded to Manager for resolution.
•    Establish healthy and profitable relationship with the customer. Listen actively to the feed back at all interaction with the customer.

Candidate Requirements

•    5 years experience in Customer Service
•    Graduate in any discipline preferably in hospitality industry
•    Good interpersonal and communication skills in English, Arabic is an advantage
•    Knowledge of Microsoft office application

Education

Long Description

Job Summary

The Job Purpose of a Business Administrator will be to provide administrative support to Management along with other secretarial duties.

Job Responsibilities

• Typing of all correspondence i.e. letters, memos, schedules, agendas, etc.
• Handling independent business correspondence for the division (incoming and outgoing)
• Directing incoming telephone calls to the appropriate recipient
• Manage, organize and update relevant data, maintain a proper filing system
• Organizing all business operations related events i.e. training, team meeting etc.
• Organizing travel and hotel reservations for business trips from and visitors to, the division as well as visa processing
• Responsible for preparing employees change of status forms and recruitment requests (new appointments, terminations, resignation)
• Coordinating with personnel office especially in residence related matters
• Coordination of tasks, projects and staff across various locations in Kuwait (warehouses, offices, suppliers, business partners and other facilities)
• Responsible for division’s stationery requirements
• Responsible for the division’s time sheet, tracking and resolving of various matters etc.

Candidate Requirements

• Excellent communication skills in English are a must
• Solid knowledge of wider Kuwait
• At least 1 to 2 years work experience in a similar administrative role
• Planning and organizational skills
• Good computer knowledge and skills (Outlook – Microsoft Word – Excel – PowerPoint – Internet)
• Must be self-motivating, driven, initiative and able to work independently and against tight deadlines
• Must be able to multitask, handle demanding customers (internal and external), liaise with different individuals across different departments and functions, and be able to work systematically, accurately and with strong time management skills

Education