Long Description

Job Summary

To Deliver and install Appliances sold by AE to customers premises on the address mentioned on the delivery note and to explain them the operating instructions and Features of the product after installation.

Job Responsibilities

• Present delivery notes with customer signature for goods delivered.
• Verify the contents of inventory loads against shipping papers.
• Report delays, accidents, or other traffic and transportation situations to D&I office by
• mobile
• Checking the condition of items while loading – to avoid loading any dented item
• To call customers for setting appointments to make deliveries on time
• To plan and adopt an optimum route to deliver given set of deliveries efficiently
• On reaching customer home, to guide labors to unload the correct item in a safe way.
• To guide the labors into the customer’s premises and let them unload item at custom
• required place
• To install the item and explain to the customer its main features and operating instructions
• To get customer’s signature on the delivery note after installation
• Next day Bring back the signed copy of delivery note to D&I office
• To obtain Return Delivery from D&I office for any cancelled any rescheduled before
• returning to WH and to get store Keeper signature on the return delivery
• To return the singed return delivery copy to D&I office
• To keep his tuck clean and in good shape and to take it to service regularly for
• maintenance
• To inform the supervisor in case of any defect in the truck
• Act as a leader for the labors in his truck and monitor and control their activities on job
• To take care the safety of labors in his truck
• To take care the safety of goods loaded in his truck.
• To sell and install accessories in customers home
• To be responsible of accessories stock in his truck
• To deposit the accessories sale regularly to cashier.
• To order accessories stock if it is close to finish.

Candidate Requirements

• He should have Heavy Driving license and driving skills to drive company truck (Applicable for Drivers)
• Complete Product knowledge especially related to installation
• Knowledge of Kuwait Areas
• Should have good communication skills and preferably bilingual (Arabic and English)
• Should have experience to deal with all types of customers
• Should be customer centric.

Education

Long Description

Job Summary

Responsible for facilitating new store launches across multiple locations and providing support and problem solving for all existing stores.

This role will be at the intersect of business & IT, managing multiple stakeholders, including external stakeholders such as technology partners and vendors.

Job Responsibilities

o    Plan and manage the requirements and needs of new stores; this includes but is not limited to:
o    Procuring hardware and software licenses (POS + other non-POS equipment).
o    Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC’s, etc.).
o    Ensuring the proper and timely configuration of POS Systems/Users.
o    Ensuring setup is done in compliance with the organization’s IT standards & security policy.
o    Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
o    Support incident and service request management. This includes but is not limited to:
o    Ensuring timely solution delivery for incidents and service requests.
o    Ensuring incidents and requests are resolved within agreed SLA’s by proactively following up with vendors/partners and IT teams.
o    Ensuring timely closures for service tickets and incidents.
o    Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
o    Handle change requests until solution delivery.
o    Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.
o    Prepare monthly progress reports for senior and executive management review and use.
o    Develop SOP’s and training manuals for store staff.
o    Conduct trainings for store staff.
o    Asset tracking.

Candidate Requirements

Knowledge & Experience:
•Bachelor’s degree, Computer Science/ Business Administration
•5+ years in project management.Experience in retail is industry preferred.
•Project Management (PMP), or similar Project Management related qualification

Skills & Abilities:
•Good communication skills
•Planning skills
•Project & Change Management
•Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
•Good Analysis skills
•Good presentation and reporting skills
•Good problem-solving skills
•Can work well under pressure.
•Has excellent administrative and communication skills.
•Has excellent teamwork skills.
•Has experience in working in cross-functional teams and dealing with multiple business units.
•Has a strong drive for results.
•Ability to work with different partners and vendors to ensure timely delivery of store IT setup.

Education