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Retail Assistant – Duty Free
We are looking for an experienced Retail Assistant – Duty Free that will be responsible to provide excellent customer service experiences daily to join our Duty Free Team.
Key Responsibilities and Duties:
- Greet customers and make them feel welcome.
- Maintain a clean, organized, and comfortable environment.
- Be attentive to customers, providing answers to any questions.
- Assist shoppers with merchandise (proper sizing, color choices, collecting items from back inventory if needed, etc.)
- Ensure products are a good fit for the customer needs.
- Restock items that are running low and maintain proper display appearances.
- Assist with inventory counts and placement of new products, including new in-store products or window displays.
- Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary).
- Keep a watchful eye for theft or mishandling of merchandise; act according to company policy.
- Ensure customers are well-informed on any current sales, rewards programs, and store return policy.
- Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system.
Requirements and Qualifications:
- Minimum High school diploma or GED equivalent preferred.
- Excellent Verbal and Written Communication in English.
- Minimum 2 years’ experience in retail and/or sales experience preferred.
- Computer literate and comfortable using POS systems.
Strong interpersonal skills.
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