Job Summary

The Group Enterprise Architecture (EA) function within Alghanim Industries IT is responsible for providing architecture oversight and
guidance across the entire application and technology landscape, aligned to the tactical and strategic business initiatives.

Job Responsibilities

• Working with Head of Enterprise Architecture to define, mature and maintain the EA strategy and framework
• Drive adherence to EA technical standards and leading practices (e.g. TOGAF, Zachman)
• Provide architecture governance, guidance, policy, process, solutions and technology leadership business unit or technology domain
• Maintain and execute a sustainable and comprehensive roadmap for EA domains in alignment with business/ IT strategy
• Establish and run EA governance & stakeholder management mechanisms, integral to overall IT demand management
• Provide architecture guidance, governance and solutions to complex enterprise problems
• Create high level solution blueprints for business initiatives leading into sound investment decisions and/or exploitation of existing
IT assets
• Provide EA services and an “Architecture Centre of Excellence” capability to progammes and projects
• Deliver architecture governance and ensure projects’ adherence to EA by running domain specific Design Authorities
• Collaborate with and guide IT change delivery, IT services, PMO, 3rd party SIs, software vendors and technology services to ensure
architectural consistency, alignment and sustainability across the IT landscape
• Interface with senior executives, business stakeholders and IT business partners to influence and guide strategy and to secure
architectural ongoing principles
• Perform IT landscape analysis and audit to identify risks and deficiencies and recommend solutions
• Lead, develop, maintain and extend EA artifacts, presentations, system maps and reference documentation, including where
required managing internal and/or third-party resources to execute
• Provide domain specific business technology thought leadership, keep pace with change in new technologies, methods and products

Candidate Requirements

Bachelor or Master degree in IT, MIS, IT Management or comparable technology / engineering discipline
• 10+ years of industry experience having strong track record of delivering solution or technical architecture for large size
programs/projects in heterogeneous environments
• TOGAF or Zachman qualified, and exposure/ working familiarity with an EA tool(s) will be advantageous (e.g Orbus, Mega)
• Packaged software implementation experience of at least one of the leading application vendors is a must
• Retail, Automotive, Industrial, Engineering experience is desirable
• Client side lead consulting/advisory experience will be an advantage
• Specialism in given business units / domains, but good understanding of other domains from a big picture standpoint
• Knowledge of business re-engineering principles and processes
• Familiarity with graphical modelling approaches, tools and model repositories
• Experience and comfort in presenting and facilitating at senior management levels
Necessary Skills
• Customer focused having excellent communication (written and verbal), documentation and presentation skills
• Excellent understanding of business and technology process, skills, organizations, stakeholder management, change management
and critical success factors for large scale IT initiatives
• Proven abilities to think in terms of end-to-end landscape design, consistency, automation, planning, risks, constraints with a
passion to secure value from architecture
• Experience and knowledge of cloud enabled services / applications
• Good knowledge and awareness on technology and IT vendor trends, directions and roadmaps
• Ability to problem solve, influence with excellent networking skills
• Well structured, delivery focused and driven

Long Description

Job Summary

The IT Service Desk Analyst will provide first line technical support to internal staff and be available to work on a shift pattern and out of hours pro rata. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Coverage for support includes telephony across EMEA and Asia whilst also supporting offices in GCC where travel may be required to other offices. Home workers will also be supported.

Job Responsibilities

•Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
•Receiving, logging and managing calls from internal staff via telephone and email
•Maintaining an Asset Database and track changes
•1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware, such as desktop/laptops, printers, to MS office
•Troubleshoot basic network issues
•Escalate unresolved calls to the operations support team
•Log all calls in the Service Desk Call Logging system (Remedy)
•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
•To maintain a high degree of customer service for all support queries and adhere to all service management principles
•Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
•Provide stats for the weekly Service Desk report on call trends
•Publishing support documentation to assist staff with requests for information & provide staff training if required
•Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
•To arrange for external technical support where problems cannot be resolved in house

Candidate Requirements

•Experienced in presenting to all levels
•Proven ICT support skills
•Proven system management skills
•Proven experience of project management
•Proven excellent written communication skills
•Knowledge of ICT industry developments
•Ability to prioritise own work to support business priorities
•Ability to work autonomously and manage conflicting priorities
•Ability to provide IT support to customers including; Microsoft technologies, Mobile, Wi-Fi and Email configuration
•Windows XP/7/10
•Windows Server 2003/2008/2010
•Office 2010/365
•Active Directory
•TCP/IP and general network knowledge
•Experience of Avaya telephone system desirable
•Experience of working within SLA and ITIL defined businesses preferred
•Degree educated or qualified by experience
•ITILv3 certified desirable
•Minimum 2 years’ experience in a similar role

Education