Long Description

Job Summary

Job Responsibilities

Key Responsibilities:
•    Secure contracts by working directly with individuals involved in construction and landscaping projects in outdoor locations across Kuwait.
•    Cultivate connections with key decision-makers such as architects, consultants, contractors, and site engineers.
•    Understand the technical aspects of our products and how they fit into various outdoor project needs.
•    Present proposals, address concerns, and secure project wins within budget and timeline constraints.
•    Oversee sales orders, coordinate logistics with internal teams, and ensure smooth project delivery.
•    Track progress against targets, analyze results, and propose new initiatives to maximize sales goals.
Key Tasks:
•    Identify promising outdoor project locations and potential buyers.
•    Gain access to decision-makers and present compelling product solutions.
•    Negotiate pricing and terms to secure deals that benefit both our company and the project.
•    Manage all aspects of the order process from quotation to installation.
•    Monitor sales performance, analyze data, and report on progress.
•    Develop and implement strategies to exceed monthly sales targets in volume, value, and margin.

Candidate Requirements

•    5-7 years of experience in project sales, ideally within the construction or furniture industry.
•    Proven track record of success in closing deals and exceeding sales targets.
•    Extensive network of contacts in the Kuwaiti construction and landscaping sector.
•    Excellent communication and interpersonal skills in Arabic and English.
•    Strong presentation and negotiation abilities.
•    Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
•    Valid Kuwait driving license is essential.

Education

Long Description

Job Summary

A Quality Controller is responsible for managing the quality control standards for product repairs in the workshops and at customers’ premises. He will be responsible for developing and implementing quality control procedures. As well as provide guidance and training to workshop and field technicians/ staff to improve quality standards. The role requires meticulous attention to detail, excellent problem-solving skills, and the ability to communicate effectively with team members and report to operations management. This role is crucial for maintaining and improving the overall quality of repaired products within the company.

Job Responsibilities

Essential Job Functions:

• Develop and implement quality control processes and procedures to ensure consistency and adherence to products repair standards.
• Generate reports summarizing quality performance and suggest improvements.
• Work closely with operations and workshop management teams to address quality issues and implement corrective actions.
• Collaborate with suppliers and other stakeholders to ensure quality standards are met.
• Implement continuous improvement initiatives and participate in quality improvement projects.
• Provide training to staff on quality control processes and procedures.
• Keep the team updated on new technologies related to quality management.
• Investigate and analyze the root causes of quality issues and develop solutions.
• Implement corrective and preventive actions to address quality concerns.
• Assess and mitigate risks associated with quality control, ensuring proactive measures are in place to prevent quality issues.
• Conduct internal and external audits to evaluate the effectiveness of quality management systems.

Candidate Requirements

Skills & Qualifications:

•    Previous experience in a quality control role, minimum 3 years, preferably in a similar workshop or manufacturing environment.
•    Familiarity with relevant quality standards and certifications.
•    Proficiency in using quality control tools, data analysis and reporting skills.
•    Experience in conducting inspections and tests to ensure product compliance with standards.
•    Knowledge of continuous improvement methodologies, such as Lean and Six Sigma.
•    Ability to interpret service manuals and technical drawings.
•    Strong problem-solving skills and the ability to work well under pressure.

Education

Long Description

Job Summary

Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services

Job Responsibilities

•    Deliver on sales and customer satisfaction objectives
•    Maintains good relationships with customers by meeting and exceeding their expectations
•    Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
•    Ensures customers’ awareness of all products and services available
•    Resolve complaints with sensitivity and involve others when needed
•    Addresses customer hesitation and resistance
•    Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
•    Ensures that the details of all vehicle transactions are accurately documented and registered
•    Conducts a memorable hand over with the customer
•    Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
•    Prospects for new customers
•    Captures prospect information and maintains a prospect database
•    Communicates with customers periodically to ensure that positive relationships are maintained
•    Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

•    Bachelor’s Degree Or Diploma
•    2 – 4 years of experience in the sales field or a similar customer facing role
•    Bilingual – good command of both English and Arabic
•    Ability to solve practical problems
•    Excellent communication and interpersonal skills
•    Customer oriented and enjoys interaction with people
•    Posses high level of selling and convincing skills
•    Team Player

Education

Long Description

Job Summary

To provide an outstanding customer experience at time of delivery of vehicles back to customer. To ensure each customer is satisfied from their visit to us and provide necessary feedback using prescribed formats for development of the satisfaction levels

Job Responsibilities

•    Immediately on receipt of the information, inform the customer that the vehicle is ready. As much as possible the job details & costs should be informed on the phone. Confirm the delivery date/time and explain the advantage of coming on time. Log the call in Kerridge CRM module.
•    Great the customers upon arrival and explain to him/her what job have been done and charges for each job. Also inform the customers which of the complaints have not been attended (if any) and why. Explain the findings, characteristics and any report using the job card made available before customer arrival.
•    Advice the customers about the next service needed. Educate them about the benefits of making appointment for next visit. Thank the customer for the business and assure him our best attention at all times.
•    Actively ask the customers if they are satisfied with the service received during this visit. Use the prescribed format for quick evaluation of the satisfaction level of the customer.
•    Each customer who took delivery of their vehicles from us should receive a follow up call to ensure his / her satisfaction. Call should be placed within 48 hours of the vehicle delivery and log the call in Kerridge CRM. Module. If the customer is not satisfied, the customer case should be logged and forwarded to Manager for resolution.
•    Establish healthy and profitable relationship with the customer. Listen actively to the feed back at all interaction with the customer.

Candidate Requirements

•    5 years experience in Customer Service
•    Graduate in any discipline preferably in hospitality industry
•    Good interpersonal and communication skills in English, Arabic is an advantage
•    Knowledge of Microsoft office application

Education