Long Description

Job Summary

The Sales Supervisor is responsible for implementation of the operational sales plan of the Direct Expansion business for replacements and private area, to achieve the target and increase the department profits.

Job Responsibilities

• Meeting with customers to introduce the service.
• Being available for customers’ queries and questions.
• Improving networking with customers by keeping updated records and database.
•  Promoting the provided service to satisfy the sales targets.
• Searching the market for new/potential customers and sales channels.
• Keeping an updated customers’ information continuously.
• Providing the highest level of service to the company customers and always monitoring the quality and customer service satisfaction indicators.
• Conveying and implementing ethical practices to reflect the professional and socially responsible image of AI.
• Being up to date with market changes and supporting the management in expecting the sales trends accordingly.
• Achieve Sales Targets as advised by the Operations Manager

Candidate Requirements

•    Bachelor’s Degree in a related field.
•    Up to 5 years of experience in direct sales activities.
•    Working in the same filed is a must.
•    Creativity:  Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
•    Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
•    Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
•    Teamwork: Able to work well with others in order to get the job done.
•    Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.
•    Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

Education

Long Description

Job Summary

The responsibility of the Sr. Service Manager is to lead the service function for the Automotive brands, develop and implement plans and programmes in order to achieve service targets in terms of revenue, quality and effective customer’s service.

Job Responsibilities

•    Delivery of department’s customer satisfaction index and relation targets, service sales and gross profit targets and fix it right first-time targets
•    Identification and development of talent amongst the team by conducting regular appraisals framework for the following.
o    Performance management using set goals and objectives
o    Renewing goals and objectives and Identifying training needs
•    Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective
•    Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.
•    Timely support to the shop floor staff for delivery of the productivity, fix it right the first time and health safety standards, Be involved in ensuring the standard are maintained and required support is provided
•    Provide weekly, monthly reports on the operations, competitor activities
•    Prepare the budget and plan for after sales service, incorporates the marketing or promotion activities decided for the brand. Ensure the desired balance is achieved between retail, warranty and internal service revenues through regular plan monitoring and target setting
•    Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing
•    Liaise with principals in an appropriate level to ensure proper communication specially with regards technical support, goodwill contributions and customer issues as they arise
•    Positively contribute to the overall objective of Aftersales with respect to the customer service index and profit objectives; And to the Process of continuous improvement

Candidate Requirements

•    Bachelor’s degree in Mechanical Engineering, preferably with Automotive specialization
•    10 years’ experience in a similar position, preferably in Mechanical and Bodyshop experience
•    Strong organizational skills, detail oriented, and the ability to handle multiple priorities
•    Excellent people management skills
•    Planning, organising and leadership abilities
•    Team player

Education