Long Description

Job Summary

Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services.

Job Responsibilities

• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

• 0 – 4 years of experience in the sales field or similar
• Bilingual – good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer oriented and enjoys interaction with people
• Posses high level of selling and convincing skills
• Team Player

Education

Job Summary

The job holder will nurture a strong industry network, increase awareness and develop an enviable corporate image by developing and executing effective events and communication (customer and business culture) as well as, partnerships with third party organizations and businesses.

Job Responsibilities

•    Developing advertising opportunities and brand exposure with other business sectors
•    Planning, executing and managing events and media
•    Securing sponsorships to assists with brand publicity and increase brand awareness
•    Develop and execute campaign activation ideas in and out of store
•    Develop an events communications plan including strategy, goals, budget and tactics
•    Develop media relations strategy, seeking high-level exposure in print, broadcast and online media
•    Coordinate all public relations activities
•    Work with social media team to engage audiences across traditional and new media
•    Leverage existing partnerships and cultivate new contacts within business and industry
•    Manage media inquiries and interview requests
•    Monitor, analyze and communicate PR results on a quarterly basis
•    Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis
•    Build relationships with thought leaders to grow industry awareness
•    Maintain a keen understanding of industry trends affecting clients and make appropriate placements recommendations regarding communication strategy surrounding them

Candidate Requirements

•    5+ years’ experience in related field
•    Energetic, passionate and confident
•    Proven working experience in public relations / production and events required
•    Proven track record designing and executing successful public relations campaigns and events at both a local and regional level
•    Strong relationships with both local and regional business and industry media outlets
•    Experience in acting as a company spokesperson; comfortable and skilled in both broadcast and print media interviews
•    Exceptional writing and editing skills
•    Solid experience with production houses
•    Event planning experience
•    BA degree in Marketing, Advertising, Communications or a related discipline

Education

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

• Bilingual – good command of both English and Arabic
• 2 year experience in the same field
• Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
• Good communication skills
• Clear voice and pronunciation
• Team player
• Friendly attitude with customers and team members
• Excellent customer service skills

Education