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Call Center Agent, Facilities Superintendent, Alghanim Industries, Jobs2020, iiQ8jobs, classifieds
Call Center Agent
Company: Alghanim Industries
Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
Sr. Facilities Superintendent
Company: Alghanim Industries
The Senior Facilities’ Superintendent supervises and coordinates the day to day maintenance activities in their assigned facilities, ensures optimal functioning of services and operations provided in building properties.
- Typically reports to a manager, supervises a group of primarily para-professional level staffs
- May also be a level above a supervisor within high volume administrative/ production environments
- Makes day-to-day decisions within or for a group/small department
- Oversees installation, inspections, repairs, routine maintenance and troubleshooting of building systems including mechanical, electrical, fire/life safety, plumbing, and waste management.
- Tracks facilities’ service requests with applicable system and completes requests within established timelines and quality specifications
- Coordinate to accomplish the requirements in each facilities liaising with Business units and maintenance teams.
- Work with Facilities & Safety Manager and ensure the delivery of maintenance and repair services in facilities managed by Alghanim Facilities.
- Coordinate the works to be completed by contractors and skilled trades
- Ensure client satisfaction with delivery of Facility Management services and provide assistance in monitoring and increasing customer satisfaction; respond and complete all Facilities requests
- Liaise with customers, vendors and property management of assigned properties.
- Coordinate in implementation of short term projects in assigned locations.
- Assist the Facilities &Safety Manager in the implementation of the annual building management plan
- Coordinate discussions with selected vendors or suppliers , business units and other concerned parties on the facility requirements
- Monitor and manage the existing maintenance contracts for utilities and services available in facilities
- Maintain logs of maintenance activities in facilities
- Requires 5 years’ experience in the facility management field as an individual contributor.
- Thorough knowledge of functional area and department processes
- Good communication skills in English – Verbal & Written (Arabic an advantage)
- Good Team Work
- Good Presentation Skills
- Certifications in facility management courses an added advantage
- Knowledge of MS Office solutions (Excel, Word, Power point)
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