CityLink Shuttle Transport, First App Based in Kuwait by City Group

Kuwait City, 25th July 2022:

First App based shuttle service in Kuwait by City Group Co.

City Group Co. is pleased to introduce “CityLink Shuttle” the first Shuttle service in Kuwait as our digital innovation initiative. The core objective of “Citylink Shuttle” as Demand Responsive Transport (DRT) service is to provide smooth and safe transportation to match supply with demand efficiently in busy urban areas making those congestions free.


CityLink Shuttle Transport, First App Based in Kuwait by City Group


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City Link Shuttle is Kuwait’s first premium and affordable transportation service catering to the quick transportation needs for local customers. As a service launched by City Group Co. KSCP, this service is launched to create a better, sustainable and efficient mode of transportation which is demand responsive to the customer load factor in real-time. It is benchmarked to global public transport standards such as London, Los Angeles, New York etc, to improve and innovate public transport. This is the quickest and fastest way to board and experience a new travel journey.

It is quick, efficient, and an affordable way of travel to Kuwait’s major areas. This service runs as per your flexibility. Whenever you are ready to travel, just choose your destination, pick up location and the shuttle will show you the nearest bus-stop and bus that you can board. You can track your whole journey including waiting time from the app. You can also pay digitally through the app and buy passes for frequent travel.


This app can also let you schedule a pickup in future time (through the app) so you can plan your day accordingly. It is a technology driven solution with great customer support on the backend so you’re never left alone!


How does Citylink Shuttle work through the app?

Kuwait Citylink service are physical buses that work through a digital app to manage demand. With this app, you can easily set your pickup location and drop off location from the app. The shuttle will come to the nearest bus-stop from your location and pick you up, and you can track its live location from the app. You can see the drop-off time and route via the app as well. The ride payment can be done digitally through the app.


How long is the wait before pickup?

Once you book a ride on the app, you can see the exact bus and estimated ETA of the bus (live location) and spot near you, where you can hop in the shuttle. The shuttle will only wait for 2 minutes for you at the pickup location, so be sure to reach there on time, else the current ride will be canceled and you will have to rebook again.


How many passengers are there in the bus?

The number of passengers can vary due to demand, but once you have confirmation through app, you will always find a reserved seat. Every trip is controlled by the app. Rest assured, you will enjoy a premium ride, with the utmost personal attention. You can easily reach our customer care in case of any problem.


How can I raise an issue?

Our customer care is active during the bus travel time which is shown in the app. You can easily get in touch with us over email, phone number or even WhatsApp.


Download Citylink Shuttle app now, and take your traveling experience to the next level. We are pleased to announce that the first shuttle service in Kuwait has finally launched!

Demand Responsive Transport (DRT) is a form of shared transport for travelling individuals and groups. In this type of transport, vehicles alter their routes automatically, using advanced machine learning and AI technologies, based on transport demand without using fixed routes or timetabled journeys. These vehicles typically pick-up and drop-off passengers in specific stops according to the passengers’ needs. The technology ensures that the pickup and drop-off locations are within walking distances from the passengers.

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“Citylink Shuttle” is a premium and an alternative service to personal vehicles or taxis. It aims to address several requirements by promoting optimized public transportation and majorly supplements the public transportation in areas with little to no access to it; and helps to organize transportation for everyone going to work, appointments, shopping, schools etc. This attractive service will translate into real savings for all while offering better access to mobility and having a positive impact on the environment.

“CityLink Shuttle” the first App based shuttle service in Kuwait is available for both Android and iOS users and puts Kuwait on the map alongside with Europe & US cities that have adopted the mobility and technology for smart cities, while improving the quality of life for residents and locals.

Starting Monday, July 25“CityLink Shuttle” initially will be available to commute between Salmiya– Kuwait City, Avenues–Salmiya and within Kuwait City and soon in few months will cover other areas of Kuwait. The new service is available 7 days a week, Sunday to Thursday between 6:00hrs. and 22:00hrs. as well as during Friday and Saturday from 7:00hrs. to 22:00hrs. It works for both immediate and scheduled rides, and digital payment is also integrated into the App for the convenience of all users.

The Citylink Shuttle app is free to download from the Appstore and Google play store. The passengers have the flexibility to choose the time of ride, pay online and enjoy a seamless and enjoyable travel experience. explains Dr. Dheeraj Bhardwaj Group CEO of City Group Co.

About City Group Co.

City Group Co. is a leading transport operator and warehousing service provider in Kuwait. City Group started its business activities in 1977 and is one of the most successful business houses in Kuwait.

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For further information, please contact:

Sanjeev Kaboo

Marketing Director
City Group Co. KSCPP.O Box 24611, Safat 13107, Kuwait. T: +965 1882211 M: +965 94707737


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July 25, 2022 9:13 AM

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