Industrial and Commercial Bank of China (ICBC) Kuwait
ICBC Kuwait is the Industrial and Commercial Bank of China (ICBC) Kuwait Kuwait branch of the Industrial and Commercial Bank of China. The Central Bank of Kuwait lists it as a foreign conventional bank, and it is in Al-Tijaria Tower on Al-Soor Street, in Mirqab, with its own website publishing the branch’s hours and customer-service number.
It is the last of the eleven foreign-bank branches that the Central Bank of Kuwait lists.
Quick facts
- Bank type: Foreign conventional bank (Kuwait branch)
- Address: Al-Tijaria Tower, Floors 7 and 8, Al-Soor Street, Block 3, Al-Morqab, Kuwait City
- Postal address: P.O. Box 5826, Safat 13059
- Telephone: +965 2228 1777
- Email: info@kw.icbc.com.cn
- Complaints: complaints@kw.icbc.com.cn
- Working hours: Sunday to Thursday, 8:30 AM to 2:30 PM
- Website: icbc.com.kw
About ICBC Kuwait
ICBC Kuwait’s own site lists personal banking, remittance, corporate banking, commodity trade finance, loan financing, institutional banking, trade-risk distribution, forfeiting and internet banking. A directory profile says the Central Bank of Kuwait issued ICBC Kuwait Branch a full licence in May 2014.
The Central Bank of Kuwait lists ICBC among eleven foreign-bank branches. ICBC says on its site that it will never ask customers for confidential information by email, SMS or telephone.
Head office address and location
The Central Bank of Kuwait gives the address as Al-Murqab, Al-Sour Street, Al-Tijaria Tower, Floors 7 and 8, with the postal address P.O. Box 5826, Safat 13059. ICBC’s own complaints page gives Al-Tijaria Building, 7th Floor, Al-Morqab, Al-Soor Street, Block 3.
Mirqab is next to Sharq and Qibla, in central Kuwait City. We found no landmark that we could verify.
Contact information
| Channel | Details |
|---|---|
| Customer service (Sunday to Thursday, 8:30 AM to 2:30 PM) | +965 2228 1777 |
| General email | info@kw.icbc.com.cn |
| Complaints email | complaints@kw.icbc.com.cn (response expected within 15 business days) |
| Fax | +965 2228 1799 |
| Website | icbc.com.kw |
| Postal address | P.O. Box 5826, Safat 13059, Kuwait |
ICBC Kuwait’s website gives the customer-service number and email address above, together with a complaints process: visit the branch, post the complaint form to the Head of the Complaints and Customer Protection Unit, or email the signed, scanned form. The bank says to expect a response within 15 business days.
The fax number is the one listed by the Central Bank of Kuwait.
Working hours
Normal working hours, day by day
| Day | Branch hours |
|---|---|
| Sunday | 8:30 AM to 2:30 PM |
| Monday | 8:30 AM to 2:30 PM |
| Tuesday | 8:30 AM to 2:30 PM |
| Wednesday | 8:30 AM to 2:30 PM |
| Thursday | 8:30 AM to 2:30 PM |
| Friday | Closed |
| Saturday | Closed |
ICBC’s website gives its customer-service hours and its branch’s weekday hours as 8:30 AM to 2:30 PM, Sunday to Thursday, which closes half an hour earlier than many Kuwaiti banks. A map listing shows the same hours.
Working hours in Ramadan
| Branch type | Ramadan hours |
|---|---|
| Head office and single-shift branches (residential and commercial areas) | Sunday to Thursday, 10:00 AM to 1:30 PM |
| Branches inside shopping malls (two shifts) | First shift 11:00 AM to 3:30 PM; second shift 8:00 PM to 12:00 midnight; Friday excluded |
| Airport branches | Around the clock, with the schedule set by each bank |
| Friday and Saturday | Closed at ordinary branches |
These Ramadan hours were announced for Ramadan 2026 by the Secretary-General of the Kuwait Banking Association, following a circular from the Central Bank of Kuwait. She said hours may vary slightly from one bank to another, depending on each bank’s arrangements, iftar and fasting times and mall opening hours. The timetable for the next Ramadan will be announced before the month begins, so check the bank’s website or social accounts, and treat these times as a guide until then.
This listing is for a foreign bank’s branch in Kuwait. Several of these branches serve corporate and institutional clients, often by appointment, and may not keep a retail counter, so ask the branch whether the Kuwait Banking Association’s Ramadan timetable applies to the service you need.
Public holidays
Branches close on official public holidays, although ATMs, cash-deposit machines and digital banking stay available, and a few airport or mall branches may keep special hours. Announcements are normally made by the bank and the Kuwait Banking Association before each holiday, so check the bank’s website or social accounts before you go.
Banking services
ICBC Kuwait’s site lists personal banking, remittance, ICBC global accounts management, corporate banking, commodity trade finance, loan financing, institutional banking, trade-risk distribution, forfeiting, and personal and corporate internet banking.
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The branch has a Complaints and Customer Protection Unit, and its site offers a service guide and an FAQ.
Branches and ATMs
ICBC operates a single branch in Kuwait, in Al-Tijaria Tower, and has no retail branch or ATM network there.
Use the customer-service line or the website for questions that do not need a visit.
How to reach the head office by bus
The branch is in Mirqab, near Al-Soor Street. KuwaitBusRoute’s pages for Kuwait Bus 12 (Sharq to Sulaibiya) and Kuwait Bus 15 (Maliya to Salmiya) list Mirqab among their stops, and the CityBus Kuwait City Express loop lists Al Soor Tower.
You can also browse all Sharq bus routes. None of these pages names Al-Tijaria Tower. Bus numbers, routes and stops change, and none of these pages names a stop at the bank’s door, so check the route page and the nearest stop before travelling. For fares and cards, see the Kuwait bus pass guide, and for every route see Kuwait bus routes and numbers. More local routes are listed on KuwaitBusRoute.
Before you visit
- Use the hours in the table, which close at 2:30 PM.
- Telephone first to arrange an appointment.
- Branch hours, services, telephone numbers and temporary closures change, so confirm them with the bank before you travel.
Map and directions
The branch is in Al-Tijaria Tower, on Al-Soor Street in Mirqab. We have not verified parking. The stored map pin is a general Kuwait City position.
Search for ICBC Kuwait on Google Maps
Map note: the pin stored for this listing is a general Kuwait City position and not the bank’s exact location. Use the address above, or the Google Maps link, which searches for the address.
Reviews and customer feedback
We do not copy customer reviews onto this page, because ratings and comments change all the time. To read or write reviews of the ICBC Kuwait office, open the Google Maps listing: search for ICBC Kuwait on Google Maps. Corporate offices often have few public reviews, so read them with care.
If you have a problem with the bank, contact the bank first through the channels in the contact table above. If it is not resolved, the Central Bank of Kuwait runs a consumer-protection service, listed on its website as 1864444, and publishes the Central Bank of Kuwait’s page for complaints against banks.
Frequently asked questions
Where is ICBC in Kuwait?
Al-Tijaria Tower, Floors 7 and 8, Al-Soor Street, Block 3, Al-Morqab, with the postal address P.O. Box 5826, Safat 13059.
What is ICBC Kuwait’s phone number?
+965 2228 1777.
1. ICBC Kuwait – Location
| # | Branch / Location | Address | Working Hours |
|---|---|---|---|
| 1 | ICBC Kuwait Branch / Head Office | Al Tijaria Building, 7th Floor, Al Morqab, Al Soor Street, Block 3, Kuwait City, State of Kuwait | Sunday–Thursday: 8:30 AM–2:30 PM |
ICBC’s official customer-complaints page confirms that customers can visit this branch for complaints during Sunday–Thursday, 8:30 AM–2:30 PM.
2. ICBC Kuwait – Contact & Email IDs
| Contact Type | Details |
|---|---|
| General / Customer Service Email | info@kw.icbc.com.cn |
| Complaints & Customer Protection Email | complaints@kw.icbc.com.cn |
| Customer Service / Hotline | +965 2228 1777 |
| Working Hours | Sunday–Thursday: 8:30 AM–2:30 PM |
| P.O. Box | 5826, Safat 13059, Kuwait |
| Address | Al Tijaria Building, 7th Floor, Al Morqab, Al Soor Street, Block 3, Kuwait City |
| Website | www.icbc.com.kw |
The general email info@kw.icbc.com.cn is displayed directly on ICBC Kuwait’s official website and Contact Us page. (ICBC)
The complaints email complaints@kw.icbc.com.cn is specifically published by ICBC Kuwait for its Complaints and Customer Protection Unit. (ICBC)
Recommended entry for your Kuwait Banks directory
| Bank | General Email | Complaints Email | Phone |
|---|---|---|---|
| Industrial and Commercial Bank of China (ICBC) – Kuwait Branch | info@kw.icbc.com.cn | complaints@kw.icbc.com.cn | +965 2228 1777 |
What are ICBC Kuwait’s working hours?
Sunday to Thursday, 8:30 AM to 2:30 PM. Closed on Friday and Saturday.
What are the hours in Ramadan?
For Ramadan 2026 the Kuwait Banking Association announced 10:00 AM to 1:30 PM at head offices and single-shift branches. Confirm the arrangement for ICBC’s branch.
How do I complain?
Visit the branch, post the complaint form to P.O. Box 5826, Safat 13059, or email complaints@kw.icbc.com.cn.
How long does ICBC take to respond to a complaint?
The bank says to expect a response within 15 business days.
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Where is the head office on Google Maps?
Use the Google Maps link in the map section of this page and compare the pin with the address. The stored pin is only a general Kuwait City position.
Information checked against the Central Bank of Kuwait’s list of foreign banks, the bank’s own website, the Kuwait Banking Association’s Ramadan 2026 announcement and secondary directories, October 2026. Please confirm hours, services and branch details with the bank before visiting.