Windows Level 3 Interview Support L3
Hello, here we will find the Windows Level 3 Interview Support L3 Questions and answers.
Windows patching interview questions and answers for a Level 3 (L3) support role:
1. What is Windows Patching, and why is it important?
Answer:
Windows Patching refers to the process of applying updates to the Windows operating system and other Microsoft software to fix security vulnerabilities, bugs, and improve functionality. It is important to ensure systems are secure from threats, perform efficiently, and have the latest features.
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2. Explain the difference between cumulative updates and security updates.
Answer:
Cumulative updates include all previously released updates, providing a complete package that ensures the system is up-to-date. Security updates specifically address vulnerabilities and threats but do not necessarily include all previous non-security updates.
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3. How do you approach patch management in a large enterprise environment?
Answer:
Patch management in a large enterprise involves:
• Regularly reviewing and testing patches in a non-production environment.
• Using automated tools like WSUS (Windows Server Update Services), SCCM (System Center Configuration Manager), or third-party solutions.
• Scheduling patches to minimize downtime.
• Monitoring patch deployment and ensuring all systems are compliant.
Windows Level 3 Interview Support L3
4. What tools do you use for patch management and deployment?
Answer:
Common tools include WSUS, SCCM, Microsoft Intune, and third-party tools like Ivanti Patch for Windows, ManageEngine Patch Manager Plus, and SolarWinds Patch Manager.
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5. How do you handle a failed patch installation?
Answer:
Steps to handle a failed patch installation:
• Check the Windows Update log and Event Viewer for error codes and details.
• Research the specific error codes to identify the issue.
• Retry the installation after resolving any identified issues.
• If the patch continues to fail, consider rolling back the system to its previous state and applying the patch manually or contacting Microsoft support.
Windows Level 3 Interview Support L3
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