Recruiting a call center agent, iiQ8 Jobs, Alghanim Jobs

The customer service representative is the first point of contact for claiming with Enaya Insurance and claims customer service

As a customer service representative, you will need to:

• Take inbound calls and handle/solve customer queries and issues.
• Transfer the inbound call to supervisor when it’s required.
• Handle calls in line with Call Centre protocols and ensure a high level of customer satisfaction.
• Ensure data is entered correctly into systems and all data requirements are captured.
• Send Knpay links for the customers.
• Claim registration for individuals & corporate.
• Communicate the required inquiry with other departments.
• Issuing the subs car order to provider.
• Answer customer’s queries regarding subs car.
• Perform outbound calls for collection, introduction to enaya or any other requested jobs.

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred