ITSCM – what? ITIL, information technology infrastructure library

Objective: IT Service Continuity Management (ITSCM) aims to manage risks that could seriously impact IT services. This ITIL process ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. ITSCM should be designed to support Business Continuity Management.

Part of: Service Design

Process Owner: IT Service Continuity Manager

ITSCM – what? itil, information technology infrastructure library

IT service continuity management (ITSCM) is a key component of ITIL service delivery. It focuses on planning for incident prevention, prediction, and management with the goal of maintaining service availability and performance at the highest possible levels before, during, and after a disaster-level incident.

 IT Service Continuity Management

 Ensures resumption of services within agreed timescale

 Business Impact Analysis informs decisions about resources

 E.g. Stock Exchange can’t afford 5 minutes downtime but 2 hours downtime probably wont badly affect a departmental accounts office or a college bursary

Information Security Management

 Confidentiality

 Making sure only those authorised can see data

 Integrity

 Making sure the data is accurate and not corrupted

 Availability

 Making sure data is supplied when it is requested

What is the basic concept of ITIL?
ITIL defines a lifecycle for Service Management that allows us to consider the services in a global way: rationale, design, construction, testing, deployment, upgrade, and removal. The phases of the lifecycle are the following: Strategy: Promotes the vision of Service Management as a strategic asset.

The Service Lifecycle ITIL, information technology infrastructure library