IT Executive, Q8 Alghanim Industries, iiQ8, India Job Vacancy

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IT Executive, Q8 Alghanim Industries, iiQ8, Kuwait Job Vacancy

IT Executive

Date: 01-Jul-2020

Location: IN

Company: Alghanim Industries

Job Summary:

Incumbent preferably from a manufacturing industry supporting IT Helpdesk operations with 2-4 years of IT Support experience in remote desktop support management/environment.

Job Responsibilities:

Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7/8/10, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
Manage service requests, software installations, new computer setups, upgrades, etc.
Hands on experience in Networking (LAN/ WAN & Security) Cisco Certifications such as CCNA, CCNP (mandatory).
Hands on experience in Cisco routing & switching concepts.
Raise tickets & record incident resolutions in the Help Desk tool.
Maintain or stabilize a secure network for data communication which needs to be quite efficient and reliable.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
Must be responsible for organizing, designing the organization’s computer system.
Provide initial assessment of urgency and business impact on all support calls.
Should have hands on experience in handling incidents/SR remotely using the remote tools like any desk, PC anywhere, RDP.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Co-ordinate internal teams to install respective applications for users.
Ability to work independently and in a team environment.

Candidate Requirements:

Strong problem solving skills, experience with TCP/IP and general networking issues.
Adept in MS Excel, PowerPoint
Strong interpersonal and organization skills, successful in working both independently and in a team environment.
Proven ability to meet strict timelines of reporting of financials with quality and accuracy.
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

Education: