IT Executive, Q8 Alghanim Industries, iiQ8, Kuwait Job Vacancy

IT Executive

Date: 01-Jul-2020

Location: IN

Company: Alghanim Industries

Job Summary:

Incumbent preferably from a manufacturing industry supporting IT Helpdesk operations with 2-4 years of IT Support experience in remote desktop support management/environment.

Job Responsibilities:

• Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7/8/10, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
• Manage service requests, software installations, new computer setups, upgrades, etc.
• Hands on experience in Networking (LAN/ WAN & Security) Cisco Certifications such as CCNA, CCNP (mandatory).
• Hands on experience in Cisco routing & switching concepts.
• Raise tickets & record incident resolutions in the Help Desk tool.
• Maintain or stabilize a secure network for data communication which needs to be quite efficient and reliable.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Must be responsible for organizing, designing the organization’s computer system.
• Provide initial assessment of urgency and business impact on all support calls.
• Should have hands on experience in handling incidents/SR remotely using the remote tools like any desk, PC anywhere, RDP.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Co-ordinate internal teams to install respective applications for users.
• Ability to work independently and in a team environment.

Candidate Requirements:

• Strong problem solving skills, experience with TCP/IP and general networking issues.
• Adept in MS Excel, PowerPoint
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Proven ability to meet strict timelines of reporting of financials with quality and accuracy.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

Education:

• Any Graduation / Engineering along with MCSE & CCNA, ITIL V3 foundation certification preferred.

• 2 to 4 years of directly related work experience in a technical support position.

Location:

Pashamylaram, Sangareddy  , Telanagana, India

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