Service Strategy

Service Strategy Introduction   A strategy outlines the future potentialof investment and defines the outcomes. It is made to answer the Who, Why, What, Where, When and How questions. A strategy is deemed successful when the IT organization understands how to provide value to their customer and how to differentiate themselves from competitors. Core, enablingand enhancing services Core services deliver the basic outcomesdesired by one or more customers. They represent the value that the customer wants and for which they are willing to pay. Core services anchor the value proposition for the customer and provide  the basis for their continued utilization and satisfaction. Enabling services are services that are needed in order  for a core  service to be delivered. Enabling services may or may not be visible to the customer, but the customer does not perceive them as services in  their own right. They are ‘basic factors’ which enable the customerto rec…