Recruiting a call center agent, iiQ8 Jobs, Alghanim Jobs

Job Summary

The customer service representative is the first point of contact for claiming with Enaya Insurance and claims customer service

Job Responsibilities

As a customer service representative, you will need to:

• Take inbound calls and handle/solve customer queries and issues.
• Transfer the inbound call to supervisor when it’s required.
• Handle calls in line with Call Centre protocols and ensure a high level of customer satisfaction.
• Ensure data is entered correctly into systems and all data requirements are captured.
• Send Knpay links for the customers.
• Claim registration for individuals & corporate.
• Communicate the required inquiry with other departments.
• Issuing the subs car order to provider.
• Answer customer’s queries regarding subs car.
• Perform outbound calls for collection, introduction to enaya or any other requested jobs.

Candidate Requirements

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

Education