Q8 Jobs, Alghanim Vacancy, Call Center Agent, iiQ8 Classifieds

 

Subscribe for updates!

Loading

Call Center Agent

Location: KW

Company: Alghanim Industries

Job Purpose

Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM , Conduct outbound calls whenever required to promote Engineering products.

 

Key Accountabilities – (Attitudes, behaviours, personal characteristics and motives which will lead to high performance)

  • IC agent must know how to handle & communicate with the all type of customers with the same level.  
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability  to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
    • Maintenance Calls: create service orders or check for the order status
    • Complaint call: create customer complaint using CRM
    • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.

 

Requirments :

  • High School or Diploma Degree
  • Preferably Kuwaiti National 

 


Q8 Jobs, Alghanim Vacancy, Call Center Agent, iiQ8 Classifieds


Alghanim Vacancy,Planning Engineer, Jobs in Kuwait, iiQ8


Q8 Jobs, Civil Engineer, indianinQ8, iiQ8 Jobs


MEP Engineer required urgently, UPAC Company Kuwait, iiQ8 Classifieds


HR Associate, Jobs in Kuwait, iiQ8, Alghanim Vacancy


iiQ8 Job Vacancy, Accountant, ASBHolding Company Kuwait Jobs


iiQ8 News

Collection Agent, Q8 Jobs, Alghanim Vacancy, iiQ8 Classifieds

Q8 Jobs,Call Center Agent Job, Alghanim Vacancy, iiQ8 Classifieds

Costing Clerk, Q8 Jobs, Alghanim Vacancy, iiQ8 Classifieds

Spread iiQ8

February 17, 2021 9:20 AM

9986 days, 19 hours

Listing ID 568602cb46ac7fd7 10 total views, 0 today

Comments