Long Description

Job Summary

The responsibility of the Sr. Service Manager is to lead the service function for the Automotive brands, develop and implement plans and programmes in order to achieve service targets in terms of revenue, quality and effective customer’s service.

Job Responsibilities

•    Delivery of department’s customer satisfaction index and relation targets, service sales and gross profit targets and fix it right first-time targets
•    Identification and development of talent amongst the team by conducting regular appraisals framework for the following.
o    Performance management using set goals and objectives
o    Renewing goals and objectives and Identifying training needs
•    Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective
•    Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.
•    Timely support to the shop floor staff for delivery of the productivity, fix it right the first time and health safety standards, Be involved in ensuring the standard are maintained and required support is provided
•    Provide weekly, monthly reports on the operations, competitor activities
•    Prepare the budget and plan for after sales service, incorporates the marketing or promotion activities decided for the brand. Ensure the desired balance is achieved between retail, warranty and internal service revenues through regular plan monitoring and target setting
•    Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing
•    Liaise with principals in an appropriate level to ensure proper communication specially with regards technical support, goodwill contributions and customer issues as they arise
•    Positively contribute to the overall objective of Aftersales with respect to the customer service index and profit objectives; And to the Process of continuous improvement

Candidate Requirements

•    Bachelor’s degree in Mechanical Engineering, preferably with Automotive specialization
•    10 years’ experience in a similar position, preferably in Mechanical and Bodyshop experience
•    Strong organizational skills, detail oriented, and the ability to handle multiple priorities
•    Excellent people management skills
•    Planning, organising and leadership abilities
•    Team player

Education

Job Responsibilities

•    Do proper costing of the Jobs in progress in Service areas, close the job cards on job completion after complying with the published pricing and discount norms and raise the invoices on the system  and collect cash from customers.
•    Accurately and efficiently operate cash register; deposit the daily cash collected to treasury, bank or duly authorised collection agents as advised by the Cost office co-ordinator or Supervisor. Obtain due acknowledgment from the person receiving the funds on Fund Transfer forms for cash handed over.
•    Ensure all disbursements are carefully handled after verification of proper supporting documents as per company policy;
•    Ensure all receipts and payments are timely recorded in cash register and the documents are filed and stored in an orderly manner along with all the supporting documents (Invoices, job cards, receipts etc)
•    Sort, count and wrap coins and currency.
•    Reconcile cash in hand with balance in Cash register on daily basis.
•    Ensure that there is sufficient cash in the cash drawer
•    Ensure that all schedules, including month end reconciliations, relating to cash are prepared on timely basis.
•    Flexibility to work above business hours and weekends as needed.
•    Ad hoc duties as assigned by line manager

Candidate Requirements

•    Knowledge of Bookkeeping and recording the accounting entries.
•    Preparing reconciliations and month end schedules.
•    Commerce graduate
•    Able to speak English and Arabic
•    Knowledge of Excel and Word
•    Minimum of 1 year experience in Cash handling and disbursements