Long Description

Job Summary

Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services

Job Responsibilities

•    Deliver on sales and customer satisfaction objectives
•    Maintains good relationships with customers by meeting and exceeding their expectations
•    Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
•    Ensures customers’ awareness of all products and services available
•    Resolve complaints with sensitivity and involve others when needed
•    Addresses customer hesitation and resistance
•    Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
•    Ensures that the details of all vehicle transactions are accurately documented and registered
•    Conducts a memorable hand over with the customer
•    Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
•    Prospects for new customers
•    Captures prospect information and maintains a prospect database
•    Communicates with customers periodically to ensure that positive relationships are maintained
•    Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

•    Bachelor’s Degree Or Diploma
•    1 – 4 years of experience in the sales field or a similar customer facing role
•    Bilingual – good command of both English and Arabic
•    Ability to solve practical problems
•    Excellent communication and interpersonal skills
•    Customer oriented and enjoys interaction with people
•    Posses high level of selling and convincing skills
•    Team Player

Education

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role
• Good communication skills
• Able to communicate in Arabic and English
• Good computer skills

Education