Join us and contribute to our Customer Journey This is your opportunity to join a global company and help the customer care department team to drive the customer value by providing great support to them. As part of this role, you’ll need to be a strong partner for colleagues in Sales, Supply Chain, and other relevant teams.Be a partner to deliver a great experience to our internal/external customerAs Customer Care Representative, you will take responsibility for performing all customer support activities as per Hempel e-Convention policies and procedures, as well as processing all sales orders with a high level of accuracy and in a timely fashion in accordance with Hempel guidelines/procedures and ensures customer’s satisfaction.Here’s some of the other things you can look forward to:
- Manage the day-to-day relationships of customer accounts.
- Monitor the prices during the order entry as per Price List of the approved/valid quotations.
- Checks, monitors and liaise with the concerned departments on the status and availability of stocks to ensure and fulfill delivery commitments.
- Translate the customer delivery note into proper invoice according to the approved prices.
- Provides consistent and timely follow-up on all issues.
- Ensures that both day-end and month-end processing are completed on time and on target.
- Controls systematic handling of customers’ files and records.
- Identify and communicate potential sales leads to relevant personnel via CRM
You will report to the Customer Care Department Manager.The role will be based in Kuwait (KW)We’re looking for Customer focused individualWe imagine you’ll be experienced in a busy Customer Service environment, and highly organized and structured.You should also have the following qualifications:
- Bachelor’s Degree in Business Administration or an equivalent course.
- Minimum of 2 Years of related experience.
- Strong user of Collaboration Tools (like Teams, SharePoint).
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, CRM, Teams and Dynamic AX).
- Excellent command of spoken and written English, as well as the ability, to communicate in Arabic.
Be part of a dynamic teamYou will become part of a dynamic, committed team which invites sharing of ideas and open collaboration culture, works together to deliver the best services quality to Hempel customers.Application and further informationFor further information on Hempel, please visit hempel.com.To apply for this position, please submit your application letter with a CV in English via the link no later than the 23rd of July 2019.Please note that the interviews will take place 1-2 weeks after the application deadline and you may want to pencil this time in your diary to avoid any holiday clashes.
Since 1915 Hempel has been a world-leading coatings specialist, providing protection and inspiration to the world around us. Today we have over 6,500 people in 80 countries delivering trusted solutions in the protective, decorative, marine, container, industrial and yacht markets. This includes many recognised brands like Crown Paints, J. W. Ostendorf, Schaepman and Jones-Blair.Hempel is proudly owned by the Hempel Foundation, which supports cultural, humanitarian and scientific causes across the world.
