Kuwait Vacancy, Customer Service Representative
Job Description for Customer Service Representative for Laboratory:
As a Customer Service Representative for Laboratory, your primary responsibility will be to assist clients with their laboratory testing inquiries and ensure a positive experience with the laboratory. Your job duties may include:
1. Answering phone calls and emails from clients and resolving their inquiries about laboratory testing services, testing procedures, and results.
2. Scheduling laboratory appointments and sample pickups for clients.
3. Coordinating with laboratory technicians to ensure that the testing process runs smoothly and efficiently.
4. Assisting clients with inquiries about test results and providing them with appropriate information and recommendations.
5. Ensuring that all client inquiries are properly documented and recorded in the laboratory’s database.
6. Collaborating with other laboratory staff to improve customer service and streamline laboratory operations.
7. Providing clients with laboratory policies, procedures, and regulations to ensure compliance with safety and quality standards.
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Requirements:
1. Strong communication and interpersonal skills.
2. Knowledge of laboratory testing procedures, techniques, and terminology.
3. Attention to detail and accuracy.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Excellent problem-solving and analytical skills.
6. Proficiency in computer applications, including Microsoft Office and Laboratory Information Management Systems (LIMS).
7. Experience in customer service or a related field is preferred.
8. Bachelor’s degree in science or a related field is preferred.
9. Female with shame accent is preferred
As a Customer Service Representative for Laboratory, you will be an essential part of the laboratory’s success by providing excellent customer service and ensuring that clients have a positive experience with the laboratory.
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