Long Description

Job Summary

To ensure a smooth, efficient, honest and accurate payment handling procedures for customers. The job roles include counting cash money, handling credit/debit card payments, and the sales of gift cards and Telly cards at the POS terminal. Guiding customers to delivery area/handing-over purchases to customers with highlighting refund & exchange policy.

Job Responsibilities

Customer Service

• Acknowledges customers with greeting and smiling
• Being constantly presentable, pleasant and friendly
• Identifies & fulfils customer needs
• Ensures all customers are treated equally with respect
• Assists customers with packing when necessary/guides customer to delivery area
• Takes extra care in handling customers’ purchases
• Provides customers with accurate information
• Ensures customer’s info. updated and offers forwarding invoices via email
• Explains return & exchange policy

Sales

• Obtains excellent and updated knowledge of all products & services
• Being aware of all in-store promotions; discounts, credit, coupons and etc…
• Promotes gift cards with focus on customer benefits
• Promotes warranty programs highlighting its benefits to customers (if applicable)
• Promotes Telly cards explaining features, options and benefits

Operations

• Expedites customer payments effectively in an efficient manner
• Applies all POS procedures as instructed by store management.
• Maintains cash desk / packing area always clean and tidy
• Follows organizational rules and regulations / Policy & Procedures
• Follows company’s safety and security procedures
• Handles cash/credit payments and accurately counts customers’ money
• Counts and balances cash, credit slips, vouchers and coupons with total sales transactions at the end of the shift
• Masters computer applications in finalizing customers’ payments

Candidate Requirements

• Overall 1+ years of experience
• Good English language
• Good communication skills

Education

Long Description

Job Summary

To assist customers by enhancing and promoting sales of products and services in the showroom. The job role focuses on obtaining the knowledge and skills to identify and fulfil customer needs, and direct sales transactions to achieve overall sales targets in cash, credit, warranty programs and accessories.

Job Responsibilities

Sales

• Promotes products and services to customers
• Maximizes sales transactions to achieve and exceed sales targets.
• Strives to achieve pre-set sales targets in cash, credit, warranties and accessories
• Seeks to improve and enhance his/her level of product knowledge
• Ensuring sales opportunities are constantly converted to sales transactions
• Creating sales invoices and mastering BO & POS applications.

Customer Service

• Demonstrate presentable appearance, and a pleasant smiley face
• Provide high level of service to all customers
• Being constantly aware of customer needs
• Interacts with customers in a friendly and honest manner
• Demonstrates high level of product knowledge
• Recommends and encourages customers for best products and services based on their own needs
• Expedites sales process in an effective and efficient manner
• Explains D&I  and return and exchange policies to customers
• Avoids harsh arguments and conflicts with customers

Operations

• Being aware of all in-store promotions, discounts, credit, coupons and etc…
• Keeps all company information including sales figures strictly confidential
• Follows all company safety and security procedures
• Conducts regular stock checks and liaising with stock control
• Reports and processes damaged display items to Showroom Manager
• Ensures all products are displayed as instructed/planograms
• Ensures all products in specified areas are accurately priced
• Maintains sales area accessible for customers, clean and tidy
• Conducts price changes as instructed by showroom management
• Masters computer applications (Outlook, SAP, POS & BO)

Candidate Requirements

• 0-2 years of experience,
• Good English language
• Good communication skills
• Ability to work in a team

Education