Long Description

Job Summary

The Customer Service Representative – Credit is tasked with providing credit solutions to customers by engaging with them and evaluating their needs. Coordination with the sales team is required to ensure that sales targets are met and, that credit specific KPI’s are achieved through meeting company standards in ensuring that all transactions are accurate, compliant, meet SLA, and maintain the highest level of customer relation and satisfaction by handling related issues within the area of responsibility.

Job Responsibilities

•    Processing all credit transactions for electronics, Furniture and online.
•    Validate and ensure documentation compliance, and authenticity.
•    Assessing creditworthiness of clients and taking adequate steps to ensure receipt of payments and recovery of debts.
•    Ensure accuracy of all calculations.
•    Follow-up on approval of credit applications, transactions, exceptions and other related processes to ensure that SLA’s are met on all fronts.
•    Ensure that the Individual monthly sales targets is met.
•    Ensure that the company standard for customer satisfaction is met and maintained.
•    Selling related Easy Credit products and Services
•    Credit collection & instalment payment from customers including Down-Payments, early settlements, Overdue, legal and late payment charges collection.
•    Issuing Clearance certificates and Deals certificates for normal transactions ( not legal – no early settlement )
•    End-Of-Day Transactions batches.
•    Cash and K-Net reconciliation at End-Of-Day Batches

Candidate Requirements

•    0 – 2 years of experience.
•    2-year Diploma in a relevant field.
•    Customer-centric attitude.
•    Excellent communication skills.
•    Basic computer skills.
•    Bi-lingual (Arabic/English) preferred.

Education

Long Description

Job Summary

Job Responsibilities

•    Do proper costing of the Jobs in progress in Service areas, close the job cards on job completion after complying with the published pricing and discount norms and raise the invoices on the system  and collect cash from customers.
•    Accurately and efficiently operate cash register; deposit the daily cash collected to treasury, bank or duly authorised collection agents as advised by the Cost office co-ordinator or Supervisor. Obtain due acknowledgment from the person receiving the funds on Fund Transfer forms for cash handed over.
•    Ensure all disbursements are carefully handled after verification of proper supporting documents as per company policy;
•    Ensure all receipts and payments are timely recorded in cash register and the documents are filed and stored in an orderly manner along with all the supporting documents (Invoices, job cards, receipts etc)
•    Sort, count and wrap coins and currency.
•    Reconcile cash in hand with balance in Cash register on daily basis.
•    Ensure that there is sufficient cash in the cash drawer
•    Ensure that all schedules, including month end reconciliations, relating to cash are prepared on timely basis.
•    Flexibility to work above business hours and weekends as needed.
•    Ad hoc duties as assigned by line manager

Candidate Requirements

•    Knowledge of Bookkeeping and recording the accounting entries.
•    Preparing reconciliations and month end schedules.
•    Commerce graduate
•    Able to speak English and Arabic
•    Knowledge of Excel and Word
•    Minimum of 1 year experience in Cash handling and disbursements

Education