iiQ8 Jobs, Alghanim Jobs Kuwait Vacancy, Call Center Agent

 

Recent Posts

Call Center Agent

Location: KW

Company: Alghanim Industries

 

Job Purpose

Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM ,

Conduct outbound calls whenever required to promote Engineering products.

Key Accountabilities – (Attitudes, behaviours, personal characteristics and motives which will lead to high performance)

  • IC agent must know how to handle & communicate with the all type of customers with the same level.  
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability  to deliver  knowledge on both products and services which will help to serve the customer and process customer’s calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer’s information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
    • Maintenance Calls: create service orders or check for the order status
    • Complaint call: create customer complaint using CRM
    • Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.

Skills, Knowledge and Experience required:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Requirements:

  • High School or Diploma Degree
  • Preferable Kuwaiti Nationals

iiQ8 Jobs, Alghanim Jobs Kuwait Vacancy, Call Center Agent


HR Associate, iiQ8 Jobs, Alghanim Jobs Kuwait Vacancy


Urgently required Accountant, iiQ8 Jobs, indianinq8, Kuwait jobs


Bike driver job vacancy in Kuwait, required Bike Driver


Job vacancy for Executive Secretary , Sales Person, iiQ8 


Purchasing / Procurement Officer, iiQ8, iik classifieds


Multiple Jobs in Private Hospital, iiQ8, Jobs in Q8, indianinq8


iiQ8 News

Spread iiQ8

March 15, 2021 10:10 AM

8649 days, 1 hour

Listing ID 236604f07ff9e6d6 580 total views, 0 today