Responsibilities include but are not limited to:
• Manage seller relationship relating to stock handling and fulfilment models.
• Work closely with the E-commerce team for management of consignment stock.
• Keep consistent communication channels between E-commerce and sellers to identify and monitor any risks with regards to warehousing and fulfilment.
• Manage the customer return operations ensuring QC is done before processing for refund and/or write-off.
• Establish quality control processes and procedures for evaluating and receiving different products in the fulfilment.
• Provide overall direction and guidance to operational activities with the objective of maximizing QC operational efficiencies.
• Ensure products inspections of all the inbound and the quality assurance of the outbound in compliance with customer specifications.
• Establish and maintain effective performance measurement and monitoring processes.
• Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvements
• Own reporting of metrics and root cause analysis to identify opportunities for improvement.
• Responsible for training and development of subordinate staff to assume leadership.
• Initiate cost reduction ideas and control QC department operating costs.
