HR Officer, IT Service Desk Jobs in Saudi Arabia, iiQ8 Vacancies

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HR Officer, IT Service Desk Jobs in Saudi Arabia, iiQ8 Vacancies

IT Associate – Service Desk

Location: SA – Company: Alghanim Industries

Long Description

Job Summary

To deliver world class 1st/2nd level technical support related to all key services & systems supported by IT. Support may be given via telephone, remotely, email, or on-site visit.

Job Responsibilities

Support the end user client environment such as desktops, laptops, mobiles, IP phones, and client applications.

Incident troubleshooting, analysis, resolution, and escalation.

To provide single and quality point of contact for IT customers

Monitor the status and progress toward resolution  of all open incidents

Perform classification, prioritizing of incidents dependent on the impact of issue

Quick and efficient handling of IT incidents and service request on first contact

Work closely across IT team in Kuwait and locally in achieving common goals

Develop knowledge of client business and IT environment with the goal of increasing first-call resolution rates.

Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.

To Arrange for external technical support where problems cannot be resolved in house

Good knowledge on network area, understand network switching and routing

Can handle calls related to iMac and understands Mac platform.

Understanding on the basic Mac technologies (drop box, data transfer, OS upgrades etc…)

Should have knowledge on Microsoft surface Hubs (configurations and setup)

Can trouble shooting Windows and iMac platforms

Desktop hardware, software applications, operating systems and network connectivity.

Problem solving – Resolve problems while maximizing efficient use of computing resources

Candidate Requirements

Bachelors degree in Computer Science
5 – 6 years of experience with networking & service delivery
Certifications as IT IL will be an added advantage
Good technical knowledge
PC Management
Application Deployment
In-depth Knowledge of OS
Office 365 Intermediate Support
Anti-virus end point protecting, managing vulnerabilities
Knowledge of encryption technology, set-up, and support
Mobile devices set-up and support
Communication skills
Customer dealing

Education

HR, IT Support Jobs in Kuwait, iiQ8 classifieds

HR Officer, IT Service Desk Jobs in Saudi Arabia, iiQ8 Vacancies

American Express is Hiring for Operations Support, Work From Home

HR Officer

Location: SA – Company: Alghanim Industries

Position Overview:

The HR Officer within the Food and Beverage Team will have broad generalist HR responsibilities, supporting Costa KSA brand. There will be a focus on supporting the launch of the new stores in KSA which will include supporting the recruitment and onboarding of new staff members as well as employee engagement activities. The position will be based in Jeddah.

Key Responsibilities:

Day to day HR generalist activities, maintaining a pro-active HR service ensuring HR processes are followed.
Supporting recruitment & On-boarding processes; ensures delivery of quality hires
Works closely with the business heads/Line Managers in monitoring performance of staff and ensures development plan in place
Maintaining, reporting and analyzing HR data
Support employee engagement, female diversity and Saudization initiatives
Provide support to the team and general HR initiatives within the team as required

Candidate Requirements

A minimum of 6-month HR experience gained within a professional HR team
Good understanding of HR processes and best practice HR activity
A positive attitude and strong people skills
Excellent communication skills both verbally and in writing in English, additional Arabic language skills preferred.
A strong focus on results
Process orientated, calm under pressure with an ability to solve problems
Educated to university degree level, preferably from a business related program