Customer Support Jobs Vacancy in Forex Kuwait, iiQ8 jobs

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Customer Support Jobs Vacancy in Forex Kuwait, iiQ8 jobs

Al-Shuaib Forex International is looking to hire:

“Customer Support”

The responsibilities of the role:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Skills required for the role:
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Male/Female

Benefits:
• Paid Parking Available
• Updated, Modern Office
• Opportunities for advancement
• (Best package) + (Commission on Sales)
• Contract type: Full-Time
• Timing :09:00-01:00 & 16:00-19:00 Sunday to Thursday

▪️ Please submit cv on:
career@al-shuaib.com
WhatsApp only: 51775344

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