Long Description

Job Summary

The Service Advisor is responsible to provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and facilities the sales of new units in the long term.

Job Responsibilities

Receiving Customer:-
•    Receive and greet customers, understand their vehicle concerns and advice the service and repair needs, carry out as much visual inspection as possible to advice work required on the vehicle, use manufacturer’s recommendations to advice additional work, agree the work scope and obtain cost and time agreement. use available menu pricing for routine jobs, validate customer details and update Kerridge. offer the alternate transport as appropriate
2. Preparing Repair Order and Assign job:-
•    Write the instructions for technician using RTS for the routine jobs and exact description of symptoms for other concerns describe by customers. Assign the jobs to technicians using Kerridge workshop loading module. Follow up the work progress with respectively team leaders
3. Customer Contact:-
•    Keep regular contact with customers to keep them abreast of the progress on their vehicles, At least once a day phone contact with every customer is necessary. The contact should be made using Kerridge CRM and updating the contacts record
4. Information, Delivery & Follow Up:-
•    Inform the customer when vehicle is ready. As much as possible the job details and costs should be informed on the phone, deliver the vehicle on customer arrival with full details of what jobs have been done. Also inform the customers which of the complaints have not been attended (if any) and why. Activity asks the customers if they are satisfied with the jobs done. Immediately escalate to Manager if any customer is not satisfied. with 72 hours of delivery, call the customer to ensure satisfaction, log the call in Kerridge CRM
5. Customer Relations:-
•    Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they required any service attention so as consolidate and enhances the customer base
6. Come Back jobs:-
•    All come back jobs should be immediately escalated to Service Supervisor / Service Manager. specific stamp should be applied on the repair order and flag raised using Kerridge, any come back job should not be delivered unless the repair order is signed by Service Manager

Candidate Requirements

•    University graduate or diploma in automobile engineering
•    Relevant working experience of 5 years in the automotive service industry
•    Good interpersonal and communication skills in English, Arabic is an advantage
•    Knowledge of Microsoft office application

Education

Long Description

Job Summary

Responsible for facilitating new store launches across multiple locations and providing support and problem solving for all existing stores.

This role will be at the intersect of business & IT, managing multiple stakeholders, including external stakeholders such as technology partners and vendors.

Job Responsibilities

o    Plan and manage the requirements and needs of new stores; this includes but is not limited to:
o    Procuring hardware and software licenses (POS + other non-POS equipment).
o    Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC’s, etc.).
o    Ensuring the proper and timely configuration of POS Systems/Users.
o    Ensuring setup is done in compliance with the organization’s IT standards & security policy.
o    Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
o    Support incident and service request management. This includes but is not limited to:
o    Ensuring timely solution delivery for incidents and service requests.
o    Ensuring incidents and requests are resolved within agreed SLA’s by proactively following up with vendors/partners and IT teams.
o    Ensuring timely closures for service tickets and incidents.
o    Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
o    Handle change requests until solution delivery.
o    Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.
o    Prepare monthly progress reports for senior and executive management review and use.
o    Develop SOP’s and training manuals for store staff.
o    Conduct trainings for store staff.
o    Asset tracking.

Candidate Requirements

Knowledge & Experience:
•Bachelor’s degree, Computer Science/ Business Administration
•5+ years in project management.Experience in retail is industry preferred.
•Project Management (PMP), or similar Project Management related qualification

Skills & Abilities:
•Good communication skills
•Planning skills
•Project & Change Management
•Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
•Good Analysis skills
•Good presentation and reporting skills
•Good problem-solving skills
•Can work well under pressure.
•Has excellent administrative and communication skills.
•Has excellent teamwork skills.
•Has experience in working in cross-functional teams and dealing with multiple business units.
•Has a strong drive for results.
•Ability to work with different partners and vendors to ensure timely delivery of store IT setup.

Education