Alghanim Jobs in Kuwait, Call Center Agent, Purchase Officer

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Alghanim Jobs in Kuwait | Call Center Agent, Purchase Officer

Call Center Agent

Location: KW

Company: Alghanim Industries

Position Overview

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Essential Job Roles:

Comply with staffing schedules and break allowances
Provide customers with accurate information at all times
Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
Create complaint tickets correctly, in adherence with policies and procedures
Update the database with the most recent customer information
Handle stressed, angry and confused customers in the most positive way possible
Escalate cases that require intervention by Shift in Charge or Call Center Manager.

Skills, Knowledge & Experience Required

Prior experience in a customer service role
Good communication skills
Able to communicate in Arabic and English
Good computer skills

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Call Center Agent, Purchase Officer

Sr. Purchase Officer

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Sr. Purchasing Officer Position is responsible for Purchasing Activities End-to-End.

Job Responsibilities

Ensure implementation of Purchasing Strategies related to Policies, Tools and Systems.
Lead Purchasing Activities with end to end process (from PO Management to Stock receipts).
Lead effective collaboration with Freight Forwarders/Couriers for Shipment Collection.
Follow-up initiatives on Documentation with Suppliers for Clearance of Shipments.
Liaison with Buyers on all purchases as per business requirements (price analysis, documents attachments to PO, etc…).

Candidate Requirements

2 – 3 years, preferably in Purchasing.
Very Good written and verbal communication skills, especially in English. Arabic language is a plus.
Very Good knowledge & Experience in SAP.
Very Good IT Skills (MS Office).
Very Good Analytical Skills.
High productivity, exceptional performance in meeting deadlines and solving problems.
Team player with ability to work cooperatively and proactively with staff inside and outside of the department.