Alghanim Industries, Customer Service Coordinator, iiQ8, Kuwait Job Vacancy

 

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Customer Service Coordinator

Date: 22-Jul-2020

Location: KW

Company: Alghanim Industries

Sr. Customer Service Coordinator

Reports to the Service Delivery Manager and responsable to:

  • Provide administrative support for the service teams and manager.
  • Maintain targeted response time for all customer complaints by assigning engineers appropriately.
  • Improve Engineers productivity to optimise their time effectiveness in providing a quality repairs as per service dept. guidelines and targets.
  • Execute customer probing trying to resolve problems over phone.
  • Co-ordinate with stores and engineers the on-site logistics support with a focus on machines up time.
  • Liaise between service department and other departments; internal as well as external customers.
  • Achieve customer satisfaction by meeting the customer requirements as the first line interacting with customer

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