PACI Civil ID Kuwait: Address, Location, Working Hours, Contact Number and Services
The Public Authority for Civil Information (PACI) is the government authority responsible for Kuwait’s civil information records and Civil ID services. Kuwaiti citizens and expatriate residents use their Civil ID for identification, government transactions, banking, healthcare, employment-related procedures and many other everyday activities. PACI Civil ID Kuwait guide with South Surra address, working hours, contact number, branches, Google Maps, renewal, collection and online services.
If you need to renew your Civil ID, collect a newly printed card, check an application, update your registered address or obtain information about Kuwait Mobile ID, this guide provides the essential PACI contact details, location, working hours and useful visitor information.
PACI Kuwait – Quick Information
| Information | Details |
|---|---|
| Official name | Public Authority for Civil Information (PACI) |
| Arabic name | الهيئة العامة للمعلومات المدنية |
| Main office | South Surra Headquarters, Ministries Area |
| Area | South Surra, Kuwait |
| Governorate | Hawalli Governorate |
| Postal code | 13001 (verify for postal correspondence) |
| Official telephone / helpline | 1889988 |
| Official email listed for general enquiries | info@paci.gov.kw |
| Official website | www.paci.gov.kw |
| Electronic services | PACI Electronic Services |
| Official contact and hours | PACI Contact Us |
| Digital identity | Kuwait Mobile ID (Hawiyati) |
| Online government services | Kuwait Government Online |
Important: PACI operating hours differ by branch and service. Civil ID collection, public reception, and services for Kuwaiti and non-Kuwaiti applicants may have separate time windows. Always check the official schedule for your particular transaction before visiting.
PACI Kuwait Full Address
Public Authority for Civil Information – Main Headquarters
Ministries Area, Block 1South Surra
Hawalli Governorate
Kuwait
The headquarters is in the Ministries Area of South Surra, near the Sixth Ring Road and King Fahad Expressway area. Use the Google Maps directions below to navigate to the PACI headquarters.
Google Maps: Open PACI Headquarters in Google Maps
PACI Kuwait Working Hours
PACI’s official contact page publishes different schedules for Civil ID card collection and public reception. The following table summarises the published regular hours for the main South Surra headquarters.
South Surra Headquarters – Published Regular Hours
| Service | Sunday to Thursday |
|---|---|
| Civil ID card collection | 7:30 AM–1:00 PM and 2:00 PM–7:00 PM |
| Public reception for Kuwaiti citizens | 7:30 AM–1:00 PM |
| Public reception for non-Kuwaiti residents | 2:30 PM–7:00 PM |
| Friday | Confirm the latest official announcement; do not assume normal counter services are available. |
| Saturday | Confirm the latest official announcement; do not assume normal counter services are available. |
Official source: PACI Contact Us – Branches and Working Hours.
Hours are published by service category, not as a guarantee that every service is available throughout each period. Verify the current timetable before setting out, particularly on weekends, public holidays and during Ramadan.
PACI Branches and Other Service Locations in Kuwait
PACI lists several locations for public reception and Civil ID collection. The appropriate branch depends on the service you require and the current arrangements.
| Location | Area | Service information |
|---|---|---|
| PACI Main Headquarters | South Surra, Ministries Area | Main office; Civil ID collection and designated civil information services. |
| PACI Ahmadi Branch | South Sabahiya | Card collection and public reception according to the published schedule. |
| PACI Jahra Branch | Jahra Governorate | Card collection and designated public services. |
| Tahrir Tower Branch | Kuwait City | Public reception for the services listed by PACI. |
| South Ahmad Government Mall | South Ahmad | Public reception for designated services. |
| West Abdullah Mubarak Government Mall | West Abdullah Mubarak | Public reception for designated services. |
Not every branch provides every PACI service. Before travelling to a branch outside South Surra, check the official PACI contact page for its current address, service availability and hours.
View PACI’s official branch directory and service hours.
How to Contact PACI Kuwait
| Contact method | Details |
|---|---|
| Telephone / automated enquiry line | 1889988 |
| info@paci.gov.kw (confirm the appropriate channel for your enquiry) | |
| Official website | www.paci.gov.kw |
| Electronic services | services.paci.gov.kw |
| Contact form | Official PACI contact form |
| Appointment portal | Meta Kuwait appointment portal |
| Digital ID | Kuwait Mobile ID information |
When contacting PACI, explain the service you need, such as renewal, collection, address change or a correction to your personal information. Keep your application reference number available, but do not share your full Civil ID number or sensitive personal documents publicly.
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Services Available Through PACI
1. Civil ID Renewal
Eligible residents can renew their Civil ID through PACI’s electronic services or other official channels specified for their category. Check that your residency record is updated before starting the renewal process. Confirm the current fee on the official payment page.
2. Civil ID Status Check
Check whether your card is being processed or is ready for collection before travelling to a PACI office. Payment confirmation alone does not necessarily mean that the physical card is ready.
Check PACI electronic services.
3. Civil ID Card Collection
Once the card status confirms readiness, check the designated collection location and its operating hours. Follow the instructions displayed at the collection counter or vending machine. Bring your old card if you have one, and confirm the correct procedure if it has been lost or damaged.
4. Residential Address Change
If you move to a new home in Kuwait, check the official PACI address-change requirements. Depending on your situation, you may need a rental agreement, property documentation, Civil IDs of relevant household members or other supporting records.
5. First-Time Civil ID Registration
New residents and parents applying for a child’s first Civil ID should check the requirements for their particular category. The necessary steps can depend on residency status, nationality and whether supporting records have already been registered with the relevant authorities.
6. Lost or Damaged Civil ID
Contact PACI or use its official electronic services to confirm the applicable replacement procedure, documents and fee. Do not assume that the procedure or cost is the same as an ordinary renewal.
7. Kuwait Mobile ID (Hawiyati)
Kuwait Mobile ID provides a digital identity for supported identification and electronic authentication purposes. After a renewal or record update, use the application’s update function when appropriate. Acceptance of digital identification depends on the specific service or authority.
How to Renew Your Civil ID Online
- Check that your residency information is valid and updated, where applicable.
- Open the official PACI electronic services portal.
- Select the appropriate renewal service for your category.
- Enter the requested details carefully and review the information displayed.
- Pay the fee shown through the official payment process.
- Save your payment receipt or application reference.
- Check the Civil ID status before arranging collection.
- Confirm the correct branch and current collection hours before travelling.
Some applications require additional steps or documents. Follow the instructions shown for your particular case rather than assuming every renewal follows the same process.
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How to Reach PACI South Surra
- By car: Navigate to PACI Headquarters, Ministries Area, South Surra using Google Maps. Check the route before departure.
- By taxi: Show the driver the PACI South Surra location on Google Maps to avoid confusion with other branches.
- By public transport: Check the latest Kuwait bus routes and nearby stops before travelling. The nearest convenient stop can depend on your starting point.
- Parking: Allow extra time to find parking and walk to the correct entrance. Availability may vary with visitor demand.
Get directions to PACI South Surra on Google Maps.
What to Bring When Visiting PACI
- Your existing Civil ID, if available.
- Your passport or other identification documents, if required for your transaction.
- Your application or payment reference number.
- Supporting documents for address changes or personal-record corrections, as applicable.
- Appointment confirmation, if your service requires an appointment.
- Your old Civil ID when collecting a replacement, if available and required by the collection procedure.
Document requirements vary by service. Check the official PACI instructions before visiting rather than relying on a general checklist alone.
PACI Civil ID Kuwait – Frequently Asked Questions
1. What is the PACI Kuwait contact number?
The PACI official contact page lists 1889988 for enquiries. Check the official website for current support options.
2. Where is the main PACI office located?
The main headquarters is in the Ministries Area, South Surra, Hawalli Governorate, Kuwait. Use the Google Maps link in this guide for navigation.
3. What are the working hours of PACI South Surra?
PACI publishes separate timings for card collection and public reception. The official contact page lists card collection from 7:30 AM to 1:00 PM and 2:00 PM to 7:00 PM, public reception for Kuwaiti citizens from 7:30 AM to 1:00 PM, and public reception for non-Kuwaiti residents from 2:30 PM to 7:00 PM. Verify the current schedule before visiting.
4. Can expatriates visit PACI in the morning?
The official schedule separates public reception for non-Kuwaiti residents from the Kuwaiti citizen reception period at the main office. Card collection has its own timetable. Check the schedule for your particular service before travelling.
5. Is PACI open on Friday and Saturday?
Do not assume normal counter services are available on Friday or Saturday. Check the official PACI announcement and the schedule for the specific branch and service you need.
6. How can I check whether my Civil ID is ready?
Use the official PACI electronic services to find the relevant card-status inquiry. Confirm that the card is ready and check the collection instructions before going to a branch.
7. Can I renew my Civil ID online?
Eligible applicants can use PACI’s electronic services or another official channel specified for their category. Your residency information and application details must meet the service requirements.
8. Where can I collect my Civil ID?
Designated PACI locations include South Surra, South Sabahiya in Ahmadi Governorate and Jahra. The correct collection location and service availability should be confirmed before you travel.
9. Does PACI have a branch in Jahra?
Yes. PACI lists a Jahra branch. Check the official contact page for its current working hours and the services available there.
10. Can I change my residential address through PACI?
PACI provides address-change procedures, with requirements depending on the applicant’s household and property circumstances. Check the official address-change service for the latest instructions and supporting documents.
11. What should I do if my Civil ID has expired?
Check your residency status and use the appropriate official renewal service. If your residency record has not updated or the renewal service is unavailable, contact PACI or the relevant authority for guidance.
12. Can I use Kuwait Mobile ID instead of my physical card?
Kuwait Mobile ID is an official digital identity for supported purposes, but it is not automatically accepted for every transaction, travel procedure or border requirement. Confirm the requirements with the relevant authority.
13. Does PACI have special Ramadan working hours?
Ramadan schedules may differ from regular working hours. Check PACI’s official website or contact page for an announcement covering the relevant year and branch before planning your visit.
14. Where can I find official PACI information?
Visit www.paci.gov.kw or the official PACI contact page for current service information, branches and published hours.
Final Tips for PACI Visitors
- Check your Civil ID application status before travelling.
- Confirm the correct branch for the service you need.
- Read the service-specific opening hours carefully.
- Check for Ramadan, public-holiday or temporary schedule announcements.
- Keep your application reference and payment receipt available.
- Use official PACI and Kuwait government websites for payments and personal information.
- Never share verification codes, passwords or sensitive identity details with unofficial agents.
The Public Authority for Civil Information plays an important role in maintaining Kuwait’s civil records and providing Civil ID services. Checking your application online, preparing the correct documents and confirming the relevant branch hours can help you avoid unnecessary trips.
Official website: PACI Kuwait
Official contact page: Branches, contact information and working hours
Telephone: 1889988
Disclaimer: This article is an independent information guide and is not an official PACI publication. Working hours, branch services, fees and document requirements may change. The latest instructions published by PACI and the Kuwait government take precedence.
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