Long Description

Job Summary

Jobs at this level are responsible for working closely with the marketing teams within Automotive group, analyzing the stock levels, consolidating requirements, conducting bids on Ariba, negotiating with suppliers, following up on receiving items and handling claims against suppliers. Work is done under intermittent supervision.

Job Responsibilities

•    Adheres to all processes and procedures set
•    Reviews incoming requirements from marketing teams of the automotive group and ensure the correct and quality parts are available when needed.
•    Work closely with marketing teams and clearly establish detailed specifications of the items to be procured.
•    Enter details into the Ariba system and create an event for suppliers to participate and bid.
•    Ensure the participating suppliers are clearly aware of the specs, lead time and payment terms plus other terms and conditions to avoid any conflicting issues at later stages.
•    Maintains data to facilitate good forecasting and reasonable inventory levels.
•    Create & scope of all the necessary purchases by each brand and this needs to be regularly reviewed and updated
•    Initiate and participate in Inventory audit process. Follows-up and closes audit findings and manage document filing.
•    Reviews sales and stock levels on an item-by-item basis and report details for management analysis.
•    Assists in forecasting the periodical demand on items.
•    Ensures maintenance of stock levels by re-ordering stock when necessary – i.e. place order, receive suppliers confirmation and make firm purchase order.
•    Checks and process suppliers’ claims and follow-up by prompt settlements of bills.
•    Maintains all confidential matters related to costs, suppliers, prices and rebates.
•    Updates MIS with suppliers’ invoices / orders and originate part numbers for new products.
•    Raises claims against suppliers/ insurance for shortages and excesses, defective and damaged goods

Candidate Requirements

•    Bachelor Degree in a related field.
•    4-5 years of relevant experience.
•    Good knowledge of inventory planning, procurement & control systems
•    Organization and planning skills.
•    Excellent communication skills (Arabic & English)
•    A positive, can-do attitude
•    Good computer skills.

Education

Long Description

Job Summary

The Customer Service Representative is the first point of contact between Enaya Insurance Company and claims customer service team.

Job Responsibilities

• Answer inbound calls and handle/solve customer queries and issues ensuring a high level of customer satisfaction
• Make outbound calls as required
• Receiving motor claims related call
• Claims registration call
• Claims complaint
• Claim inquiry
• Register claims on system
• Taking the claims registration data from the client via phone calls or email
• Adding the data to premia
• Sending text message to the client with his claim reference number
• Send Substitute cars requests to RAC as required from claims team officers
• Requesting Substitute car f from RAC via our fleet
• Claims registry for walk in customers (backup)
• Sending claim common survey request to TPL companies

Candidate Requirements

• High school diploma or equivalent; college degree preferred
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond
• Excellent communication skills
• Ability to multi-task, prioritize and manage time effectively

Education