Long Description

Job Summary

The Gaming Consultant is responsible for enhancing the gaming section’s customer experience by providing expert advice on gaming accessories, consoles, and products. He/She is responsible for assisting customers visiting the showrooms, promoting XCITE available products, using upselling techniques to ensure maximized exposure of all product offerings, and providing feedback on consoles and PCs, top selling games, accessories, and any other gaming product offerings.

Job Responsibilities

The role of the Gaming Consultant will include but not be limited to the following responsibilities:

• Stay informed and up to date on all gaming news, new releases, and build knowledge on all hardware platforms or online games.
• Ensure customers of the gaming section are attended to and provided with all required assistance.
• Provide feedback on gaming consoles and other hardware and answer customer questions.
• Provide feedback on top charting games, accessories and answer customer questions pertaining to these items/products.
• Responsible for the look and feel of the gaming section and ensure all items are available and stocked.
• Provide customers with information on related products available in store to ensure upselling opportunities are maximized.
• Complete daily routine checks of product pricing displays and merchandising guidelines.
• Conduct weekly competitors visit and report on pricing/range variations.
• Report on damaged display, disconnected and dis-functional items to section head.
• Maintain and stage a gaming demonstration area within the store for key software releases, and demo games to customers when appropriate.
• Contribute to team effort by cross-selling and helping to achieve store KPIs.
• Keeping all company information, including sales figures, strictly confidential.
• Report to the Showroom Supervisor and ensure that the employee Code of Conduct and HR policy are followed and upheld in stores.

Candidate Requirements

Education
A High School degree is required.

Experience
0 – 1 years of experience in retail industry.

Required Competencies

• Customer Focus
• Strong Communication and Listening Skills
• Drive for Results
• Learning Agility

Education