Senior Field Trainer, iiQ8 Jobs
Senior Field Trainer, iiQ8 Jobs
Dear All Senior Field Trainer, iiQ8 Jobs
- The Senior field trainer isresponsible for all restaurant training activities working towardenhancing team productivity and performance to deliver outstandingtotal guest experience
- To partner withBusiness Leaders Area Managers Corporate
- Training teams to achieve company objectives by makingKout Food a great place to work ensuring that Kout Food values andculture is reflected in everything we do Build business capabilityto win by developing restaurant employees from team members torestaurant managers through formal training coaching assessingengaging them with the brand their jobs the organization
- Work with business leadership to develop peoplepriorities and align training practices and processes that supportsthe business strategy
- Contribute to the designdelivery and implementation of training programs for the brand andalign with corporate training initiatives that support businessobjectives
- Coach restaurant managers sharebest practice and influence them to adopt new ways of working inconjunction with ensuring compliance to company policies Live andpromote Company values and culture
- Developbrand training strategy aligned with brand and Company visionContribute to the brand overall performance Build a live trainingand coaching culture aiming to build team capability
- Ensure the restaurant team execute all required trainingtasks as planned
- Help and support the teamwith all necessary tools and information to perform and executelearnings to standard
- Ensure learning zone andother training programs are fully supported by Ops team Ensuretraining calendar is executed and aim toward achieving the overallbrand requirements Ensure the restaurant teams are customer centricin everything they do
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Senior Field Trainer, iiQ8 Jobs
Call Center Agent
Location: KW
Company: Alghanim Industries
Long Description
Job Summary Export Sales Manager, iiQ8 Jobs
The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
Job Responsibilities
- Plans, directs, coordinates and controls the total number of incoming calls from existing customers
- Attends to enquiries from new prospects and makes outgoing calls
- Opening new job cards related to the service center
- Solving customers problems related to delivery and showroom
- Conduct customer satisfaction surveys
- Forward customer complaints by email to call centre supervisor
- Execute telemarketing campaigns
- Ensure proper call execution in order to maintain highest quality customer service and increase sales
Candidate Requirements
- Bilingual – good command of both English and Arabic
- 2 year experience in the same field
- Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
- Good communication skills
- Clear voice and pronunciation
- Team player
- Friendly attitude with customers and team members
- Excellent customer service skills
Education
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Delivery Advisor
Location: KW
Company: Alghanim Industries
Long Description
Job Summary
To provide an outstanding customer experience at time of delivery of vehicles back to customer. To ensure each customer is satisfied from their visit to us and provide necessary feedback using prescribed formats for development of the satisfaction levels
Job Responsibilities
• Immediately on receipt of the information, inform the customer that the vehicle is ready. As much as possible the job details & costs should be informed on the phone. Confirm the delivery date/time and explain the advantage of coming on time. Log the call in Kerridge CRM module.
• Great the customers upon arrival and explain to him/her what job have been done and charges for each job. Also inform the customers which of the complaints have not been attended (if any) and why. Explain the findings, characteristics and any report using the job card made available before customer arrival.
• Advice the customers about the next service needed. Educate them about the benefits of making appointment for next visit. Thank the customer for the business and assure him our best attention at all times.
• Actively ask the customers if they are satisfied with the service received during this visit. Use the prescribed format for quick evaluation of the satisfaction level of the customer.
• Each customer who took delivery of their vehicles from us should receive a follow up call to ensure his / her satisfaction. Call should be placed within 48 hours of the vehicle delivery and log the call in Kerridge CRM. Module. If the customer is not satisfied, the customer case should be logged and forwarded to Manager for resolution.
• Establish healthy and profitable relationship with the customer. Listen actively to the feed back at all interaction with the customer.
Candidate Requirements Lodging Clerk, iiQ8 Jobs
• 5 years experience in Customer Service
• Graduate in any discipline preferably in hospitality industry
• Good interpersonal and communication skills in English, Arabic is an advantage
• Knowledge of Microsoft office application
Education
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KOC Project Jobs in Kuwait, iiQ8 Situation Vacant, Training, Telecommunication
Administrative Assistant
Location: KW
Company: Alghanim Industries
Long Description
Job Summary
The Job Purpose of a Business Administrator will be to provide administrative support to Management along with other secretarial duties.
Job Responsibilities
- Typing of all correspondence i.e. letters, memos, schedules, agendas, etc.
- Handling independent business correspondence for the division (incoming and outgoing)
- Directing incoming telephone calls to the appropriate recipient
- Manage, organize and update relevant data, maintain a proper filing system
- Organizing all business operations related events i.e. training, team meeting etc.
- Organizing travel and hotel reservations for business trips from and visitors to, the division as well as visa processing
- Responsible for preparing employees change of status forms and recruitment requests (new appointments, terminations, resignation)
- Coordinating with personnel office especially in residence related matters
- Coordination of tasks, projects and staff across various locations in Kuwait (warehouses, offices, suppliers, business partners and other facilities)
- Responsible for division’s stationery requirements
- Responsible for the division’s time sheet, tracking and resolving of various matters etc.
Candidate Requirements
- Excellent communication skills in English are a must
- Solid knowledge of wider Kuwait
- At least 1 to 2 years work experience in a similar administrative role
- Planning and organizational skills
- Good computer knowledge and skills (Outlook – Microsoft Word – Excel – PowerPoint – Internet)
- Must be self-motivating, driven, initiative and able to work independently and against tight deadlines
- Must be able to multitask, handle demanding customers (internal and external), liaise with different individuals across different departments and functions, and be able to work systematically, accurately and with strong time management skills
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