Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

• Bilingual – good command of both English and Arabic
• 2 year experience in the same field
• Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
• Good communication skills
• Clear voice and pronunciation
• Team player
• Friendly attitude with customers and team members
• Excellent customer service skills

Education

Long Description

Job Summary

Job Responsibilities

•Welcomes customers and ushers them to the lounge area
•Pre-qualifies customers and collects their data (name, mobile, email address, vehicle of interest …) and register in reports
•Direct customers to the appropriate sales consultant based on rotation order
•Responsible of the showroom checklist including and not limited to cleanliness and tidiness of showroom, lounges, car display, specification stands, catalogues, merchandise items …
•BDC: follow up on non-showed up appointments, reschedule and reassign to the appropriate sales consultant
•Responsible for filling and sharing daily showroom reports

Candidate Requirements

•Must be able to speak and write Arabic and English
•Must be self-motivated, dedicated and able to handle demanding customers
•Prioritize customer satisfaction
•Pleasant personality
•Presentable and professional
•Able to work on computer (word, excel, internet etc…)
•College graduate or high school diploma with good command of English
•Team player and punctual
•Willing to work two shifts or straight shift based on business demands

Education

Long Description

Job Summary

The Sales Engineer is responsible for the implementation of the sales plan to achieve the target and increase the department growth by optimizing the sales and market share of the existing products.

Job Responsibilities

•    Always looking for new customers and sales channels and searching the market for potential initiatives.
•    Delivering the technical and sales presentation to the potential customers, explain the plans clearly and be ready for any customer enquiry during the meetings
•    Clearly revealing the pros and cons of each brand and acting as an honest mentor to the customers looking to keep the long term relationships.
•    Meeting customers mainly MEW to introduce our products, attending prequalification meetings and seeking MEW approval for Lighting and Solar systems.
•    Being available for customers’ queries and questions.
•    Preparing, reviewing, and qualifying the technical drawings and designs with the customer in preparation for the installation stage.
•    Being customer-oriented providing the highest level of services to the company clients. Improving networking with customers by keeping updated records and database.
•    Always looking for ways to improve the department profits by promoting the available services to satisfy the sales targets.
•    Being legally, socially, and environmentally responsible, acting as an ambassador presenting the professional and healthy image of Alghanim Industries.
•    Liaising with Marketing department to propose the necessary marketing tools.
•    Continuously keeping an updated customers’ information.

Candidate Requirements

• Bachelor’s Degree in Electrical Engineering field
• Up to 5 years of experience in direct sales activities. Working in the same field is a must.
• Creativity:  Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
• Lighting / Street Lighting /Solar systems knowledge: Having the ability to use equipment and tools, able to read lux calculation reports
• Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
• Teamwork: Having to work well with others in order to get the job done.
• Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer’s job.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.

Education