iik Jobs Alghanim Industries | iiQ8 Vacancies Multiple Jobs in Companies

 

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iik Jobs Alghanim Industries

 

Dear All iiQ8 Viewers here are few jobs iik Jobs Alghanim Industries.

 

Delivery Advisor

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

To provide an outstanding customer experience at time of delivery of vehicles back to customer. To ensure each customer is satisfied from their visit to us and provide necessary feedback using prescribed formats for development of the satisfaction levels

Job Responsibilities

•    Immediately on receipt of the information, inform the customer that the vehicle is ready. As much as possible the job details & costs should be informed on the phone. Confirm the delivery date/time and explain the advantage of coming on time. Log the call in Kerridge CRM module.
•    Great the customers upon arrival and explain to him/her what job have been done and charges for each job. Also inform the customers which of the complaints have not been attended (if any) and why. Explain the findings, characteristics and any report using the job card made available before customer arrival.
•    Advice the customers about the next service needed. Educate them about the benefits of making appointment for next visit. Thank the customer for the business and assure him our best attention at all times.
•    Actively ask the customers if they are satisfied with the service received during this visit. Use the prescribed format for quick evaluation of the satisfaction level of the customer.
•    Each customer who took delivery of their vehicles from us should receive a follow up call to ensure his / her satisfaction. Call should be placed within 48 hours of the vehicle delivery and log the call in Kerridge CRM. Module. If the customer is not satisfied, the customer case should be logged and forwarded to Manager for resolution.
•    Establish healthy and profitable relationship with the customer. Listen actively to the feed back at all interaction with the customer.

Candidate Requirements

•    5 years experience in Customer Service
•    Graduate in any discipline preferably in hospitality industry
•    Good interpersonal and communication skills in English, Arabic is an advantage
•    Knowledge of Microsoft office application

Education




 

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iik Jobs Alghanim Industries

iik Jobs Alghanim Industries

 

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iik Jobs Alghanim Industries

 

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iik Jobs Alghanim Industries

Image iik Jobs Alghanim Industries | iiQ8 Vacancies Multiple Jobs in Companies

iik Jobs Alghanim Industries | iiQ8 Vacancies Multiple Jobs in Companies

 

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About SANRAMON

San Ramon is a trademark in Kuwait which offers high quality products and services locally and globally. San Ramon’s competitive advantage lies in its wide distribution network. In 2004, San Ramon established its first department, producing products under the gas and oil sector. A few years later in 2012, San Ramon expanded to include food and beverages with a focus on production and distribution. San Ramon is the owner and main manufacturer of many brands under this department, namely Karak Tea, Shahad Honey, Food Hacks, and Food Experts. A year later in 2013, San Ramon added further diversity by offering beauty products, and in 2015, San Ramon opened it fourth department, cafes and restaurants to offer services. Soon enough in 2018, San Ramon established its fifth department under interior designing, and aspires to have more departments and collaborations in the near future.   General Manager’s Message

iik Jobs Alghanim Industries | iiQ8 Vacancies Multiple Jobs in Companies

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February 4, 2024 8:48 AM

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