Documentation Officer, Customer Value Management Manager, Kuwait Alghanim Jobs2020, iQ8jobs, iik, iiQ8


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Documentation Officer, Customer Value Management Manager, Kuwait Alghanim Jobs2020, iQ8jobs, iik, iiQ8


Documentation Officer

Date: 20-Feb-2020

Location: KW

Company: Alghanim Industries

Position Overview

  • Personnel should be able to handle all incoming shipments for various business units by following on original documents, coordinating with shipping lines, transporters, clearance team and finance/Group control team by closing the job file at the earliest. Should assist and enable by raising the standards of organizational operations and provide cost effective services. Will be reporting to Documentation & Delivery Supervisor.

Essential Job Roles:

  • Issuing routing orders to the suppliers within 24hrs from receipt of purchase orders from groups.
  • Update respective Alghanim business units with daily shipment status reports.
  • Co-ordinate with Alghanim business units and suppliers to secure shipping documents well in advance prior vessels arrival and have the clearance documents ready when the vessel arrives and minimize any delays.
  • Co-ordinate with the Alghanim business units and the warehouse to get the delivery schedule in time and further co-ordinate with the transport companies to deliver the shipments strictly as per the schedule and in the process reduce any demurrage payments.
  • Verify all ocean freight and forwarders charges within the stipulated time from the date of receipt of documents.
  • To keep the Internal tracking system updated at all times for providing shipment visibility to the Alghanim business units.
  • To keep the systems updated at all times with all the available information and data.
  • To maintain the present filing system with the entire original and copy documents received along with payment advises and receipts.

Skills, Knowledge & Experience Required

  • 2 plus years of experience in a relevant role.
  • Proficient in using Microsoft Office applications including Word, PowerPoint, Excel, Outlook and freight forwarding application systems.
  • Interest and experience in interacting with all levels and departments.
  • Well versed with all shipping and freight forwarding business terminologies and procedures.
  • Strong organizational skills, detail oriented, and the ability to handle multiple priorities.
  • Language – English – writing, reading and speaking is a must and primary requirement.
  • Language – Arabic – Soft knowledge on speaking, Writing and reading required.

Kuwait Alghanim Jobs2020, HR Assistant – Payroll, Data Engineer, iiQ8jobs, iik, iiQ8


Documentation Officer, Customer Value Management Manager, Kuwait Alghanim Jobs2020, iQ8jobs, iik, iiQ8

Customer Value Management Manager

Date: 20-Feb-2020

Location: KW

Company: Alghanim Industries

Job Summary:


Management of customer value from acquisition to retention stage; mono-BU & cross-BU campaign development, coordination of campaign communications and channel operations

Job Responsibilities:


CVM action development

  • Work alongside Head of Loyalty Programs, CDP Team and stakeholders at BUs to set the long term vision and strategy for customer value management
  • Develop customer segment strategies and differentiated treatment plans for customers to support CVM objectives
  • Assist in product/customer proposition development and enhancement to meet customer needs and grow quality revenue based on customer and business unit strategies
  • Build strong working relationships with multiple business users and vendors to develop CVM strategies
  • Develop understanding of customer value economics, drivers of growth and customer churn
  • Develop and maintain customer contact policy
  • Develop strategy and framework for all campaign communications including acquisition, welcome, on-boarding, cross/up sell and retention


CVM action execution

  • Manage end-to-end campaigns execution, including: planning, concept development, test & control setup, target list development, execution, reporting and optimization. Track, analyze and scorecard all email performance
  • Conduct experimental design; drive insights from previous actions and improve CVM performance
  • Monitor operating efficiency of existing CVM application systems and provide proactive, preventive and corrective action
  • Identify and implement CVM technology and tools to drive customer value, staying current with best practices
Candidate Requirements:
•Bachelor’s degree preferably in Business, Marketing, Computer Science, Engineering
•8+ years customer value management experience
•Strong analytical capability and understanding of success metrics
•Strong experience in customer value management, CRM/ customer experience management strategy and execution
•Proven experience to interpret data from various sources and suggest creative marketing solutions
•Strong project management skills in developing and implementing initiatives and possess the ability to solve problems promptly and effectively
•Preferred knowledge of Kuwait consumer segment characteristics, preferences and behavior


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