Long Description

Job Summary

Claims Handling and risk surveys for claims and pre-risk for commercial lines claims.

Job Responsibilities

FNOL
•Claim Notification, registration in system and acknowledgment to customer.
•Claims documentation requisition, review, and follow-up with customer on missing document (if any)
Claims Processing & Settlement
•Process claims as per the guidelines and follow the claims process
•To send Initial notification to Re-insurer
•To keep tracking of recovery claims and follow-ups.
•Forward the claim to the reporting manager for the approval.
•Once Approved follow with the concern department for the payment.
•Keep the claim files with proper archiving and forward the file whenever requested.
Customer Service
•To adhere with External and Internal SLA’s.
•To have a regular follow-up with the customer and update on the claims till the payment.
•Resolve issues and complaints from clients to facilitate the services.
•Explain Policy terms and the actual application of exclusions to both the providers and clients.
Pre – risk and Loss Adjuster Surveys.
•To conduct pre-risk surveys as requested.
•To assess the extent of loss or damage and determine whether claims are legitimate.
•To investigate at the scene of an incident to establish the causes of the loss (damage or destruction of property) and ascertain whether it is covered by the insurance policy.
•Should request for claims supporting document and review the documents.
•To prepare the reports for the insurer, assessing the validity of the claim and recommending appropriate payment.

Conduct all the task which are been given by the direct reporting manager.

Candidate Requirements

• Minimum 5 years relevant working experience as in surveyor
• Strong organizational ability and good leadership skills
• Self-motivated and committed
• Background in insurance sector preferred
• Fluent English and Arabic
• Microsoft office competency

Education

Long Description

Job Summary

Responsible for facilitating new store launches across multiple locations and providing support and problem solving for all existing stores.

This role will be at the intersect of business & IT, managing multiple stakeholders, including external stakeholders such as technology partners and vendors.

Job Responsibilities

o    Plan and manage the requirements and needs of new stores; this includes but is not limited to:
o    Procuring hardware and software licenses (POS + other non-POS equipment).
o    Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC’s, etc.).
o    Ensuring the proper and timely configuration of POS Systems/Users.
o    Ensuring setup is done in compliance with the organization’s IT standards & security policy.
o    Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
o    Support incident and service request management. This includes but is not limited to:
o    Ensuring timely solution delivery for incidents and service requests.
o    Ensuring incidents and requests are resolved within agreed SLA’s by proactively following up with vendors/partners and IT teams.
o    Ensuring timely closures for service tickets and incidents.
o    Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
o    Handle change requests until solution delivery.
o    Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.
o    Prepare monthly progress reports for senior and executive management review and use.
o    Develop SOP’s and training manuals for store staff.
o    Conduct trainings for store staff.
o    Asset tracking.

Candidate Requirements

Knowledge & Experience:
•Bachelor’s degree, Computer Science/ Business Administration
•5+ years in project management.Experience in retail is industry preferred.
•Project Management (PMP), or similar Project Management related qualification

Skills & Abilities:
•Good communication skills
•Planning skills
•Project & Change Management
•Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
•Good Analysis skills
•Good presentation and reporting skills
•Good problem-solving skills
•Can work well under pressure.
•Has excellent administrative and communication skills.
•Has excellent teamwork skills.
•Has experience in working in cross-functional teams and dealing with multiple business units.
•Has a strong drive for results.
•Ability to work with different partners and vendors to ensure timely delivery of store IT setup.

Education