PACI Kuwait Civil ID Collection Timing 2026 – Branch Hours & Complete Guide
If your Kuwait Civil ID is ready for collection, one of the most important things to check before visiting a PACI office is the correct Civil ID collection timing.
The Public Authority for Civil Information (PACI) operates Civil ID collection services at different locations in Kuwait. Collection hours can vary depending on the branch, day and type of service. In addition, PACI may introduce special working hours during Ramadan, public holidays or other official occasions.
This complete guide explains the PACI Kuwait Civil ID collection timing, including the reported timings for the PACI headquarters, Jahra, Ahmadi, South Sabahiya, Kaifan and South Surra locations. It also explains how to collect your Civil ID, what to check before visiting, appointments, documents, and frequently asked questions.
Important: PACI schedules can change. The timings below are based on the information available from the source guide and should be verified through the official PACI website before travelling, especially during Ramadan, public holidays or special government schedules.
What Is PACI?
PACI stands for the Public Authority for Civil Information.
It is the government authority responsible for Kuwait’s Civil Information system and Civil ID services.
PACI handles services related to:
- Civil ID cards
- Civil ID registration
- Civil ID renewal
- Civil ID status
- Address information
- Personal information
- Civil ID collection
- Civil ID-related inquiries
- Other Civil Information services
PACI’s official online services include Civil ID status and card-related services, while the authority also lists 1889988 for assistance.
What Is the PACI Kuwait Civil ID Collection Timing?
The Civil ID collection timing refers specifically to the hours during which eligible individuals can visit the designated PACI location and collect their issued Civil ID card.
It is important to understand that Civil ID collection hours are not always the same as general PACI transaction hours.
For example, a branch may have one schedule for administrative transactions and another arrangement for collecting already-issued Civil ID cards.
Therefore, always check the collection schedule for your particular location.
PACI Kuwait Headquarters Civil ID Collection Timing
According to the source guide, the reported PACI headquarters Civil ID collection schedule is:
| Day | Morning | Evening |
|---|---|---|
| Sunday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Monday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Tuesday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Wednesday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Thursday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Friday | Closed | Closed |
| Saturday | Closed | Closed |
The source page lists these hours for Civil ID collection at the PACI headquarters.
Important: Do not confuse these collection hours with every PACI service’s working hours. Individual services can have different schedules.
PACI Jahra Civil ID Collection Timing
The source guide provides the following reported schedule for the PACI Jahra branch:
| Day | Morning | Evening |
|---|---|---|
| Sunday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Monday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Tuesday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Wednesday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Thursday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Friday | Closed | Closed |
| Saturday | Closed | Closed |
These are the collection timings reported by the source article. Before travelling to Jahra, verify the current branch schedule through PACI.
PACI Ahmadi Civil ID Collection Timing
The source guide reports the following Civil ID collection schedule for the Ahmadi branch:
| Day | Morning | Evening |
|---|---|---|
| Sunday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Monday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Tuesday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Wednesday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Thursday | 7:30 AM – 1:00 PM | 2:45 PM – 7:15 PM |
| Friday | Closed | Closed |
| Saturday | Closed | Closed |
The source article provides these hours specifically as Civil ID collection timings.
South Sabahiya Civil ID Office Timing
The source page separately lists working hours for the South Sabahiya Civil ID office. The reported schedule is:
| Day | Morning | Evening |
|---|---|---|
| Sunday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Monday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Tuesday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Wednesday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Thursday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Friday | Closed | Closed |
| Saturday | Not specified in the source table | Not specified |
The source page contains some duplicated/inconsistent day entries in this section, so readers should verify the current schedule before visiting.
Ahmadi Civil ID Office Working Hours
The source guide also lists a separate schedule for an Ahmadi Civil ID office:
| Day | Working Hours |
|---|---|
| Saturday | 8:00 AM – 2:00 PM |
| Sunday | 8:00 AM – 2:00 PM |
| Monday | 8:00 AM – 2:00 PM |
| Tuesday | 8:00 AM – 2:00 PM |
| Wednesday | 8:00 AM – 2:00 PM |
| Thursday | 8:00 AM – 2:00 PM |
| Friday | Closed |
Notice that this schedule differs from the separate Ahmadi Civil ID collection schedule listed earlier. This is exactly why it is important to confirm whether you need: Civil ID collection or a general PACI transaction.
PACI Kaifan Timing
The source guide lists the following reported schedule for the Public Authority for Civil Information location in Kaifan:
| Day | Morning | Afternoon |
|---|---|---|
| Sunday | 8:00 AM – 1:00 PM | 2:00 PM – 8:00 PM |
| Monday | 8:00 AM – 1:00 PM | 2:00 PM – 8:00 PM |
| Tuesday | 8:00 AM – 1:00 PM | 2:00 PM – 8:00 PM |
| Wednesday | 8:00 AM – 1:00 PM | 2:00 PM – 8:00 PM |
| Thursday | 8:00 AM – 1:00 PM | Closed |
| Friday | Closed | Closed |
| Saturday | Closed | Closed |
Again, verify the current schedule before visiting because branch-level services can have different operating arrangements.
South Surra Civil ID Collection Centre Timing
The source guide lists South Surra Civil ID collection hours as:
| Day | Working Hours |
|---|---|
| Sunday | 8:00 AM – 1:00 PM |
| Monday | 8:00 AM – 1:00 PM |
| Tuesday | 8:00 AM – 1:00 PM |
| Wednesday | 8:00 AM – 1:00 PM |
| Thursday | 8:00 AM – 1:00 PM |
| Friday | Closed |
| Saturday | Closed |
PACI Jahra Office Timing
The source guide separately lists the following Jahra office hours:
| Day | Morning | Afternoon |
|---|---|---|
| Sunday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Monday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Tuesday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Wednesday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Thursday | 8:00 AM – 1:00 PM | 3:00 PM – 7:00 PM |
| Friday | Closed | Closed |
| Saturday | Closed | Closed |
PACI Ramadan Timing for Civil ID Collection
During Ramadan, PACI can operate on a special schedule.
The source guide lists the following Ramadan Civil ID collection hours:
| Day | Civil ID Collection Time |
|---|---|
| Sunday | 10:00 AM – 4:30 PM |
| Monday | 10:00 AM – 4:30 PM |
| Tuesday | 10:00 AM – 4:30 PM |
| Wednesday | 10:00 AM – 4:30 PM |
| Thursday | 10:00 AM – 4:30 PM |
| Friday | Closed |
| Saturday | Closed |
Important Ramadan Reminder
Ramadan schedules are temporary.
Therefore, do not assume that the Ramadan timetable applies throughout the year.
Before visiting PACI during Ramadan, check the latest official announcement.
What Time Can I Collect My Kuwait Civil ID?
The answer depends on the location.
According to the source guide, the PACI headquarters and certain branches have morning and evening collection periods, while other collection centers have shorter morning-only schedules.
For example, the source reports:
PACI Headquarters:
7:30 AM – 1:00 PM and 2:45 PM – 7:15 PM, Sunday through Thursday.
South Surra Collection Centre:
8:00 AM – 1:00 PM, Sunday through Thursday.
Ramadan:
10:00 AM – 4:30 PM, Sunday through Thursday.
Always verify the specific branch before travelling.
Is PACI Open on Friday?
According to the collection schedules provided in the source guide, the main listed Civil ID collection locations are closed on Friday.
However, PACI schedules can vary by service and official announcements.
Do not rely on a general opening-hours listing if you specifically need to collect a Civil ID.
Is PACI Open on Saturday?
For the main headquarters and several collection schedules listed in the source guide, Saturday is shown as closed.
However, the source separately lists Saturday hours for an Ahmadi Civil ID office, showing why branch-specific information matters.
Always confirm the exact location and service before travelling.
Civil ID Collection vs PACI General Working Hours
This is one of the most important points when planning your visit.
Civil ID collection timing means the time during which you can collect your issued Civil ID.
General PACI working hours can refer to the time when a particular office handles administrative transactions or applications.
These may not be identical.
For example, the source page contains different schedules for:
- Civil ID collection
- PACI offices
- South Surra
- Ahmadi
- Jahra
- Kaifan
- Ramadan services
Therefore, search for the exact service you need instead of simply searching for “PACI opening time.”
How to Collect Your Civil ID in Kuwait
Once your Civil ID is ready, follow these steps.
Step 1: Check Your Civil ID Status
Before going to PACI, check whether your card is ready.
PACI provides an official Card Status service through its electronic services platform.
Do not travel simply because you have submitted a Civil ID application.
Wait until the card is confirmed as ready for collection.
Step 2: Identify the Correct Collection Location
Find out where your Civil ID has been assigned for collection.
Depending on your circumstances, the relevant location may be:
- PACI headquarters
- South Surra
- Jahra
- Ahmadi
- Another designated collection center
The source guide identifies South Surra, Jahra and Ahmadi among the locations associated with Civil ID collection.
Step 3: Check the Current Collection Timing
Check the latest opening hours before travelling.
This is especially important during:
- Ramadan
- Public holidays
- National holidays
- Eid holidays
- Government schedule changes
Step 4: Check Whether an Appointment Is Required
Do not assume that every Civil ID collection visit works exactly like a normal walk-in service.
Check PACI’s current instructions for your particular collection location and transaction.
If an appointment is required, make it before visiting.
Step 5: Prepare Your Documents
Take the identification documents requested for your transaction.
Depending on the situation, you may need:
- Existing Civil ID
- Passport
- Receipt
- Application information
- Reference number
- Other official documents
Requirements can vary depending on the service.
Step 6: Visit During the Correct Hours
Arrive during the published collection period.
It is generally better to avoid arriving just before the closing time.
Step 7: Take a Queue Number if Required
If the location uses a queue system, follow the instructions at the branch.
Step 8: Provide the Required Information
Show your identification or supporting documents when requested by PACI staff.
Step 9: Receive Your Civil ID
Once your details have been verified and the card is available, collect your new Civil ID.
Before leaving, check that the information printed on the card is correct.
What Should I Check on My New Civil ID?
When you receive your card, check:
- Full name
- Civil ID number
- Date of birth
- Nationality
- Photograph
- Other printed information
If you notice an error, ask PACI staff about the appropriate correction procedure. Do not ignore an incorrect name, date of birth or other important information.
Can I Check Civil ID Status Online Before Collection?
Yes.
PACI provides a Card Status service through its official electronic services platform.
There is also a PACI transaction-status service that allows users to enter a tracking code and mobile number to check transaction information.
Checking online before travelling can save time and prevent an unnecessary trip.
How to Check Civil ID Status Before Going to PACI
Follow these general steps:
Step 1
Open the official PACI electronic services website.
Step 2
Find the Card Status service.
Step 3
Enter the requested Civil ID or envelope information.
Step 4
Submit the request.
Step 5
Review the displayed status.
If the card is ready for collection, follow the instructions for the assigned location.
PACI Civil ID Appointment
For some PACI services, an appointment may be required.
The source guide describes an appointment process involving:
- Visiting the PACI website.
- Finding the appointment/scheduling section.
- Selecting the PACI office.
- Choosing the purpose of the visit.
- Entering the required personal information.
- Selecting a suitable appointment time.
- Confirming the appointment.
- Waiting for confirmation.
- Visiting PACI with the required documents.
However, appointment systems and procedures can change. Check the current PACI instructions before booking.
Is a PACI Appointment Free?
The source article states that booking a Kuwait Civil ID appointment through the Meta platform is free.
Do not pay an unofficial person or website to “reserve” a government appointment.
Use the official appointment system whenever an appointment is required.
What Happens If I Arrive Late?
If you have an appointment and arrive after the allowed time, the appointment may not be accepted depending on the current rules.
If you are collecting a card without an appointment, arriving after the collection period could mean that you need to return another day.
To avoid this:
- Arrive early.
- Check the branch.
- Check the date.
- Check the collection hours.
- Keep your appointment confirmation if applicable.
What If My Civil ID Is Not Ready?
Do not go to the collection center simply because you have completed the application.
First check your Civil ID status.
If the card is still being processed, wait until PACI indicates that it is ready.
If your application has been delayed for an unusually long time, contact PACI through 1889988 or the appropriate official electronic service. PACI’s own Mobile ID FAQ directs Civil ID support inquiries such as renewal, loss and address changes to 1889988 or the PACI website.
What If My Civil ID Collection Location Is Different?
Always go to the collection location assigned to your Civil ID.
Do not assume that you can collect your card from any PACI branch.
If you are unsure where your card is assigned, check your application or status information or contact PACI.
Civil ID Collection for Kuwaitis
Kuwaiti citizens can collect Civil IDs through the designated PACI collection arrangements.
The exact process can depend on:
- New Civil ID
- Renewal
- Replacement
- Lost or damaged card
- Personal-information update
Check the current requirements for your specific transaction.
Civil ID Collection for Expatriates
Kuwait expatriates can also collect Civil IDs through PACI’s designated collection locations.
Before visiting, make sure:
- Your card has been issued.
- Your Civil ID status shows the appropriate collection status.
- You know the correct collection location.
- You have the required documents.
- You know the current working hours.
What Documents Should I Take to Collect My Civil ID?
The exact document requirement depends on the transaction.
It is sensible to carry:
- Existing Civil ID, if available
- Passport
- Application/reference information
- Receipt or payment confirmation
- Appointment confirmation, if applicable
- Other documents specified by PACI
For a straightforward card collection, requirements may be different from a replacement or correction case.
Can Someone Else Collect My Civil ID?
Whether another person can collect a Civil ID on your behalf depends on the specific service and authorization requirements.
Do not assume that another person can automatically collect your card.
If someone else is collecting the card, check PACI’s current authorization requirements first.
Why Should I Check PACI Timing Before Visiting?
Checking the timing can save you a lot of trouble.
PACI branches can have different schedules.
You may arrive at one branch during a period when:
- Civil ID collection is closed.
- General transactions are closed.
- The branch is closed.
- Ramadan hours apply.
- An appointment is required.
- Your card is not yet ready.
A quick status and timing check before leaving home can prevent an unnecessary journey.
PACI Civil ID Collection Tips
Tip 1: Check Status First
Never travel before confirming that the Civil ID is ready.
Tip 2: Check the Exact Branch
Different PACI locations have different schedules.
Tip 3: Check Ramadan Hours
Ramadan schedules can be completely different from regular schedules.
Tip 4: Arrive Early
Avoid arriving immediately before closing.
Tip 5: Keep Your Documents Ready
Carry the relevant identification and application documents.
Tip 6: Keep Your Appointment Details
If an appointment is required, keep the confirmation available on your phone.
Tip 7: Check the Card Before Leaving
Verify your name, photo and other important details.
PACI Civil ID Collection Quick Table
| Location | Reported Regular Timing |
|---|---|
| PACI Headquarters | 7:30 AM–1:00 PM & 2:45 PM–7:15 PM |
| PACI Jahra Collection | 7:30 AM–1:00 PM & 2:45 PM–7:15 PM |
| PACI Ahmadi Collection | 7:30 AM–1:00 PM & 2:45 PM–7:15 PM |
| South Sabahiya | 8:00 AM–1:00 PM & 3:00 PM–7:00 PM |
| South Surra Collection Centre | 8:00 AM–1:00 PM |
| Kaifan | 8:00 AM–1:00 PM & 2:00 PM–8:00 PM |
| Jahra Office | 8:00 AM–1:00 PM & 3:00 PM–7:00 PM |
| Ramadan Collection | 10:00 AM–4:30 PM |
Note: These are the timings reported by the source article, not a guarantee of current branch hours. Verify before travelling.
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PACI Civil ID Collection Checklist
Before visiting PACI, use this checklist:
- Civil ID status checked
- Card confirmed ready
- Correct PACI branch identified
- Current collection timing checked
- Appointment checked, if applicable
- Civil ID/passport ready
- Application/reference number available
- Payment completed if required
- Appointment confirmation saved
- Branch location confirmed
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Official PACI Online Services
PACI’s official electronic services platform provides several Civil ID-related services, including:
- Card Validity
- Card Renewal
- Card Status
- Civil ID-related inquiries
- Payment of Civil ID fees
The official service portal also lists 1889988 for assistance.
For transaction tracking, PACI also provides an online transaction-status service.
Frequently Asked Questions
What are the PACI Kuwait Civil ID collection timings?
The source guide reports different timings depending on the PACI location. The PACI headquarters schedule listed is 7:30 AM–1:00 PM and 2:45 PM–7:15 PM from Sunday to Thursday.
What time can I collect my Civil ID in Kuwait?
It depends on your collection location. Some locations have morning and evening collection periods, while others operate only during the morning. Check the exact branch before visiting.
What is PACI’s Civil ID collection time in South Surra?
The source guide lists South Surra Civil ID collection hours as 8:00 AM to 1:00 PM from Sunday through Thursday.
What is PACI Jahra Civil ID collection timing?
The source guide lists 7:30 AM–1:00 PM and 2:45 PM–7:15 PM from Sunday through Thursday for Jahra Civil ID collection.
What is PACI Ahmadi Civil ID collection timing?
The source guide lists 7:30 AM–1:00 PM and 2:45 PM–7:15 PM from Sunday through Thursday for the Ahmadi Civil ID collection schedule.
What is South Sabahiya Civil ID timing?
The source guide lists 8:00 AM–1:00 PM in the morning and 3:00 PM–7:00 PM in the evening on the listed working days.
What is PACI Kaifan timing?
The source guide lists 8:00 AM–1:00 PM in the morning and 2:00 PM–8:00 PM in the afternoon from Sunday through Wednesday. Thursday has a morning period listed, with the afternoon shown as closed.
Is PACI open on Friday for Civil ID collection?
The main collection schedules in the source guide show Friday as closed. Always check the latest official schedule before travelling.
Is PACI open on Saturday?
The headquarters and several collection schedules show Saturday as closed, although the source also lists Saturday hours for an Ahmadi office. This difference highlights the importance of checking the exact branch and service.
What are PACI Ramadan Civil ID collection timings?
The source guide lists Ramadan Civil ID collection from 10:00 AM to 4:30 PM, Sunday through Thursday, with Friday and Saturday closed.
Can I collect my Civil ID during Ramadan?
Yes, if your card is ready and the collection service is operating. Check the temporary Ramadan schedule before visiting.
Do I need an appointment to collect my Civil ID?
Appointment requirements can depend on the service and current PACI procedures. Check the latest official instructions before visiting.
How do I know if my Civil ID is ready?
Use PACI’s official Card Status service before travelling.
Can I check my Civil ID status online?
Yes. PACI provides an online Card Status service.
What if my Civil ID is still processing?
Wait until the card is confirmed as ready. If the processing time seems unusually long, contact PACI through the official support channels.
Can I collect my Civil ID from any PACI branch?
Do not assume this. You should confirm the location assigned to your Civil ID before visiting.
What documents should I take to collect my Civil ID?
The requirements depend on your particular transaction. Carry your identification documents, existing Civil ID if available, application/reference information and appointment confirmation if applicable.
Can someone else collect my Civil ID?
This depends on PACI’s rules for the particular transaction. Check the current authorization requirements before sending another person.
What is PACI’s Civil ID helpline number?
PACI lists 1889988 for Civil ID-related assistance.
Is PACI Civil ID appointment booking free?
The source article states that booking the Civil ID appointment through the Meta platform is free.
What should I do before going to PACI?
Check your Civil ID status, confirm the collection branch, verify the latest opening hours, check appointment requirements and carry the necessary documents.
Knowing the correct PACI Kuwait Civil ID collection timing can save you time and prevent an unnecessary trip.
The important thing to remember is that PACI does not necessarily have one universal schedule for every location and every service. The source guide lists different timings for the headquarters, Jahra, Ahmadi, South Surra, South Sabahiya and Kaifan.
Before visiting PACI:
- Check whether your Civil ID is ready.
- Confirm the correct collection location.
- Check the current branch timing.
- Check whether an appointment is required.
- Carry your required documents.
- Arrive before the collection period ends.
- Check your new Civil ID before leaving.
During Ramadan, PACI may use a special schedule, with the source guide reporting 10:00 AM to 4:30 PM from Sunday to Thursday for Civil ID collection.
For the most reliable information, use PACI’s official electronic services and verify the current schedule before travelling. PACI’s official portal provides services including Card Status, Card Renewal and Card Validity, and lists 1889988 for assistance.
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