Alghanim Jobs in Kuwait | Call Center Agent, Purchase Officer
Location:ย KW
Company:ย Alghanim Industries
Position Overview
Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Essential Job Roles:
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Center Manager.
Skills, Knowledge & Experience Required
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
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Call Center Agent, Purchase Officer
Location:ย KW
Company:ย Alghanim Industries
Job Summary
Sr. Purchasing Officer Position is responsible for Purchasing Activities End-to-End.
Job Responsibilities
- Ensure implementation of Purchasing Strategies related to Policies, Tools and Systems.
- Lead Purchasing Activities with end to end process (from PO Management to Stock receipts).
- Lead effective collaboration with Freight Forwarders/Couriers for Shipment Collection.
- Follow-up initiatives on Documentation with Suppliers for Clearance of Shipments.
- Liaison with Buyers on all purchases as per business requirements (price analysis, documents attachments to PO, etcโฆ).
Candidate Requirements
- 2 – 3 years, preferably in Purchasing.
- Very Good written and verbal communication skills, especially in English. Arabic language is a plus.
- Very Good knowledge & Experience in SAP.
- Very Good IT Skills (MS Office).
- Very Good Analytical Skills.
- High productivity, exceptional performance in meeting deadlines and solving problems.
- Team player with ability to work cooperatively and proactively with staff inside and outside of the department.
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