Services and Software Solutions Manager
Location: KW
Company: Alghanim Industries
Duties & Responsbilities:
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Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency with response time.
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Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
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Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
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Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
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Assists with or performs administrative tasks.
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Developing agreed solutiion architecture for deployment at client site thru the team and oversee successful implementation.
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Continously Build and Develop himself and the Pre & Post sales team to pitch solution to market.
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Attending Pre-sales meetings with the Sales Account Manager.
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Ensure to accept complete responsibility as well as accountability for solution management project.
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Develop and manage budget evaluation and report with regard to project.
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Introduce & build new solutons with Xerox & Non- Xerox products.
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Attain approval, track, update and report to management.
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Ensure to define roles plus responsibilities throughout entire team member involved with project.
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Involve business clients early during building solid relationships.
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Develop and manage direct relations with main stakeholders as well as subject matter experts.
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Ensure business solutions are commensurate with goals as well as priorities.
Requirments:
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PMP / PRINCE 2 Certification.
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Bachelor / Master in Computer Science, or relevant
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ITIL Certification
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Minimumv 5 to 7 years of experience in Pre-Post Solutions.
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Previous experience in Xerox is a remarkable advantage.
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