Continual Service Improvement Measurements in ITIL, ITIL Course   Continual Service Improvement Measurements – Continual Service Improvement Measurements in ITIL – ITIL Course Introduction Measurements  are  crucial  for  an  organization  to  improve  the  quality  of  services offered to the customers as well as a guide when offering new services. Why do we measure? •   Validate: To validate … Continue reading Continual Service Improvement Measurements in ITIL, ITIL Course