Month: September 2016

Will my ITIL v3 Foundation certificate expire?Answer:No. ITIL® v3 Foundation certificate will never expire.Therefore once you get the ITIL® v3 Foundation certificate, you will be able to include the credential in your resume for the rest of your life.That being said, the version of ITIL® will change. As you can see, there is a “v3” for the ITIL® Foundation certification scheme which is the short form of “3rd version”. In fact, the full name for the current ITIL® Foundation Certification is “ITIL® Foundation Certification”, the “2011” version is an upgraded version from the original “v3” version (so literally speaking, there are 4 generations of ITIL® Foundation Certification so far).However, the fact that ITIL® Foundation certificate would not expire would create a lot of confusions as people normally just refer to “ITIL® Foundation” without the edition.Please be reminded that when you intend to search for exam prep materials for your foundation exams, do make sure the material…

ITIL Processes - Lists 26 ITIL Processes :ITIL v3 has 26 processes which have been segregated into five process areas service strategy, service design, service transition, service operations, continual service improvement.Process is a sequence of activities which has some inputs, triggers, outputs and delivers specific outcomes to the customer.Service strategy process area has 5 processes:Strategy management for IT services:This process has 4 sequential activities which can be mentioned as performing strategic assessment, generating strategy, executing strategy, measurement and evaluation.Demand management:This process has 4 sequential activities which can be mentioned as identifying sources of demand and forecasting, analysing the patterns of business activity and user profiles, developing differentiated offerings and managing operational demand.Service portfolio management:This process has 4 sequential activities which can be mentioned as definition of the services, analysis …

ITIL Certification program overviewIn July 2013, Axelos took ownership of ITIL. It now maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams may be administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.ITIL offers five different certification levels:FoundationPractitionerIntermediate (Service Lifecycle and Service Capability categories)ExpertMasterTaking the Exam for ITIL : There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.For higher level ITIL v3 certifications such as the Intermediate modules…